Niccolò Leo Virdis

Hotel Porter

California Park Hotel

06.2021 - 09.2021

Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Responded to customer inquiries and resolved complaints to increase satisfaction.
Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Washed and folded towels and linens to properly stock guest rooms.
Gathered dirty laundry in 50 rooms to arrange for pickup to laundromat.
Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
Assisted with loading and unloading of luggage from motor coaches and other vehicles.
Escorted guests to and from rooms and assisted with baggage.
Stored luggage for guests, retrieving baggage and items when notified.
Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
Opened doors and transported luggage for customers with care and efficiency.