Francis mashai
Dudley,West Midlands
Summary
Organised Team Leader with year of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.Am a team player and always ready to learn and ready to add value into the teams performance.
Overview
11
11
years of professional experience
Work history
Team leader
gettalife ltd
Coventry, West Midlands
2023.06 - Current
- Led shifts and motivated team to drive sales.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
Support worker
gettalife
Coventry, West Midlands
2022.08 - 2023.07
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Administered medication with rigorous planning and recordkeeping.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
Storage worker
fastsafe storage
Birmingham, West Midlands
2013.02 - 2022.05
- Sorted materials on warehouse racks and shelves.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Cleaned and tidied work areas to meet inspection requirements.
- Performed tagging and labelling of warehouse inventory.
- Completed work following safety rules for best working practices.
- Maintained and cleaned warehouse equipment following set procedures.
- Loaded packaged goods on to trucks for shipping.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Carried out stock control and maintained quality standards high for audits.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Assisted with loading and unloading of vehicles manually and using machines.
- Moved stock around by hand, using forklift truck or lifting gear.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Recorded number and quality of products, taking appropriate action of defective items.
- Received deliveries and helped to coordinate storage.
- Prepared items for timely dispatch and safe transportation.
- Maintained clean, safe and orderly warehouse space.
- Operated lifting equipment to transport and store stock.
Education
NVQ Level 1 - health
protrainings
Coventry 12/2023 - 12/2023
NVQ Level 1 - driving
counter balance lift truck, high reach lift truck
Birmingham 09/2018 - 11/2018
Skills
- Resource allocation
- Employee retention strategies
- Team development strategies
- Process improvement
- Employee performance reviews
- Customer relationship management
- Team supervision
- Client support
- Cost-effective budget control
- Food handling and sanitization
Timeline
Team leader
gettalife ltd
2023.06 - Current
Support worker
gettalife
2022.08 - 2023.07
Storage worker
fastsafe storage
2013.02 - 2022.05
NVQ Level 1 - health
protrainings
12/2023 - 12/2023
NVQ Level 1 - driving
counter balance lift truck, high reach lift truck
09/2018 - 11/2018