Shannon Bartram
Summary
Trustworthy, hardworking, and adaptable individual with experience supporting young children, individuals with learning disabilities, complex needs, and challenging behaviours. Developed strong communication and leadership skills with a creative flair and an eye for detail, consistently delivering high-quality work efficiently. Confident in new environments and quick to acquire new skills, seeking an opportunity to utilise diverse skills effectively.
Overview
7
7
years of professional experience
Work History
Team Leader
Silver Birch Respite Unit, Lifeways
08.2017 - 03.2022
- Lead a multidisciplinary team providing care for individuals with learning disabilities, complex needs, and challenging behaviours within a respite setting.
- Support service users with daily activities, including personal care, medication administration (including PEG tube feeding), food preparation, and community engagement.
- Manage office tasks, including health and safety checks, risk assessments, support plan reviews, referral handling, and financial support to management.
- Serve as the primary point of contact on call, ensuring prompt and professional responses to incidents.
- Foster relationships with social workers, commissioners, carers, and families, attending safeguarding and best interest meetings.
- Completed training and managed agency staff as required.
- Promoted to Acting Team Leader (July 2019) and confirmed Team Leader (January 2019)
- Overseeing staff, service delivery, and operational standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Train Care Operative
Bombardier Central Rivers
06.2015 - 05.2017
- Led a team responsible for cleaning interiors and exteriors of Cross Country and Virgin trains.
- Ensured compliance with strict health and safety protocols while delivering high-quality results efficiently.
Education
High School Diploma -
Paget High School
BA (Hons) - Youth Work and Community Development (JNC)
University of Derby
06.2025
NOCN Step Up Diploma - Skills Towards Enabling Progression Level 1
Juniper Training
10.2013
Skills
- Leadership and team management in care and youth work settings
- Expertise in supporting individuals with complex needs and challenging behaviours
- Strong communication and interpersonal skills with clients, colleagues, and external agencies
- Proficient in safeguarding, risk assessments, medication administration, and care planning
- Experience in community development, youth engagement, and trauma-informed approaches
- Excellent organisational skills, with attention to detail and ability to manage multiple responsibilities
- Creative problem-solving and continuous improvement mindset
- Financial and administrative support experience
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Overseeing daily activities
- Quality improvement
- Safety
- Safety processes and procedures
- Youth supervision
- Positive reinforcement
- Social skill development
- Emotional support
- Program planning
- Activity implementation
- Advocacy
- Special needs
- Skill building
- Youth development
- Emotional support abilities
- Active listening
- Collaboration and teamwork
- Youth advocacy
- Life skills development
- Community advocacy
- Data confidentiality
- Community outreach programs
- Career development
- Community resource navigation
- Supportive counseling techniques
- Housing resources
- Community development
- Community development initiatives
- Community development processes
- Rural community development
- Project tracking development
- Community gardening
- Self-help skills development
- Community service
- Sensory skill development
- Community partnership development
- Community integration support
- Training & Development
- Motor skill development
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Policy implementation
- Schedule preparation
- Business development
- Expectation setting
- Clear communication
- Safety procedures
- Coaching and mentoring
- Recruiting and interviewing
- Data analysis
- Risk management
- Partnership development
- Stakeholder management
- Resource allocation
Timeline
Team Leader
Silver Birch Respite Unit, Lifeways
08.2017 - 03.2022
Train Care Operative
Bombardier Central Rivers
06.2015 - 05.2017
High School Diploma -
Paget High School
BA (Hons) - Youth Work and Community Development (JNC)
University of Derby
NOCN Step Up Diploma - Skills Towards Enabling Progression Level 1
Juniper Training
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