Francesco Rapalino
Summary
Accomplished and experienced Retail Manager, adept at managing diverse teams and enhancing store operations. Proven track record in implementing innovative solutions, achieving P&L targets, and fostering customer loyalty. Skilled in staff mentorship, budget management, and decision-making, with a strong work ethic and customer service-oriented mindset.
Currently transitioning into a career in Project Management, with a focus on leveraging transferable skills such as strategic planning, stakeholder communication, cross-functional leadership, training coordination, and process optimisation. Recently completed Google's Project Management certification program to formalise knowledge and support this career shift.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Food Manager
Sainsbury's
09.2022 - Current
- Managed diverse group of employees to maintain seamless workflows and exceptional performance.
- Managed team-wide contract changes to meet corporate requirements through effective consultations.
- Elevated daily online availability above 96% for entire year of 2023/2024, making it sole store in company to do so through steady procedures.
- Promoted innovation alongside operational excellence, positioning store as 'change hub' for testing new technologies.
- Monitored and maintained compliance with established Health and Safety standards achieving 100% adherence.
- Implemented and managed training efforts to ensure compliance with industry norms.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs in line with labour budget.
- Held regular meetings with staff to delegate tasks, communicate market trends, sales KPIs, and priorities.
- Led recruitment processes, including interviewing and selecting candidates, to build high-performing team.
- Handled employee relations by addressing grievances and resolving disciplinary matters with impartiality.
- Implemented theft prevention measures to reduce store losses.
- Led promotional campaigns to attract new customers and boost sales.
Customer Experience Manager
Sainsbury's
05.2019 - 09.2022
- Led and coached up to 80 team members across three departments to enhance customer service quality.
- Met P&L targets through efficient prioritization of customer requirements.
- Achieved cost savings while maintaining adequate staffing levels through efficient resource management.
- Oversaw HR and L&D operations focused on recruitment, training, and performance management.
- Introduced technologies such as Smart Shop to improve operations and customer options, ensuring business profitability.
- Evaluated customer feedback patterns and pinpointed trends to enhance service quality.
- Promoted loyalty through effective complaint resolution.
Customer and Trading Manager
Sainsbury's
06.2018 - 05.2019
Store Supervisor
Sainsbury's
11.2016 - 06.2018
Store Manager
Scoop - Natural Luxury Gelato
London, UK
05.2016 - 09.2016
- Progressed rapidly from Supervisor to Store Manager in just eight weeks.
- Motivated team members to drive store efficiency.
- Directed store budget management ensuring financial efficiency.
- Monitored activities to ensure conformity with applicable regulations.
- Directed stock control, cash handling procedures, and team scheduling.
Web Content Editor
GamblingItalia.it
London, UK
10.2015 - 07.2016
- Conducted research, composed content, and uploaded materials via WordPress.
- Crafted and refined articles in compliance with HTML guidelines.
- Executed daily updates to enhance visitor engagement and optimize SEO strategies.
Intern Journalist
Quilivorno.it
Livorno, Italy
03.2015 - 06.2015
- Produced well-researched content on local topics and current events.
- Acquired practical journalism skills through hands-on involvement.
Education
Bachelor's Degree - Political Science, International Relations
University of Pisa
Skills
- Strategic planning
- Customer service-oriented mindset
- Proficient in Microsoft Office
- Results-Driven approach
- Communication effectiveness
- Store operations efficiency
- Decision-Making prowess
Certification
- Health and Safety Certificate
- Food and Hygiene Certificate
- First Aid Certificate
- Personal Licence Holder
Google Project Management Certificates
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
- Project Execution: Running the Project
- Agile Project Management
Additional Information
European Settlement Status in the UK, Italian nationality, Driving license
Languages
Italian
Native language
English
Fluent
Italian
Native
Spanish
Elementary
Custom
- https://www.linkedin.com/in/francesco-rapalino/
Affiliations
- Cinema
- Hiking
- Reading
Timeline
Food Manager
Sainsbury's
09.2022 - Current
Customer Experience Manager
Sainsbury's
05.2019 - 09.2022
Customer and Trading Manager
Sainsbury's
06.2018 - 05.2019
Store Supervisor
Sainsbury's
11.2016 - 06.2018
Store Manager
Scoop - Natural Luxury Gelato
05.2016 - 09.2016
Web Content Editor
GamblingItalia.it
10.2015 - 07.2016
Intern Journalist
Quilivorno.it
03.2015 - 06.2015
Bachelor's Degree - Political Science, International Relations
University of Pisa
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