Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Mark Hansborough

Mark Hansborough

Edinburgh,Midlothian

Summary

I give my all to the roles I take on both inside work and outside of work, to recognise success and to learn from failure.

I am a customer-oriented retail manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Passionate for ensuring the customer leaves with expectations exceeded.

Overview

5
5
years of professional experience

Work history

Food Manager

Sainsbury's
Livingston, West Lothian
08.2024 - Current
  • Conducted staff training sessions to enhance team performance.
  • Handled customer complaints professionally, preserving the establishment's reputation.
  • Ensured compliance with food safety laws by implementing strict procedures.
  • Scheduled shifts effectively, reducing staff overtime hours whilst maintaining service levels.
  • Innovated creative solutions during challenging situations like supplier shortages or equipment breakdowns.

General Merchandise and Clothing Manager

Sainsbury's
Edinburgh
06.2023 - 08.2024
  • Have been able to establish robust process routines to bring the department back to a high standard.
  • Engaged in several tough conversations regarding absence, performance, and conduct.
  • I am actively looking to grow my skills as a leader and have attended several courses, both online and in person, that have enabled me to grow.
  • Established a working schedule that encompasses the company's need for having colleagues available for customers.
  • Led several seasonal promotion changes, and organised several changes of space in the department, which has resulted in a positive impact on sales.
  • Promoted customer loyalty with exceptional service and personal recommendations.
  • Managed daily operations to ensure smooth workflow.
  • Oversaw employee performance, fostered a positive work environment.
  • Resolved customer complaints promptly, upheld high level of customer satisfaction.

Store colleague

Sainsbury’s
Edinburgh
10.2019 - 06.2023
  • Helped across all departments where possible.
  • Ensured all colleagues I am working with are in a good state of mind. I became a wellbeing representative during this time.
  • Consistently worked to address any issues that arise during my shifts.
  • Always maximizing the customer experience by assisting them to the highest degree.
  • Also gave suggestions to management about ways to improve the system currently in place.

Education

Diploma of Higher Education - Accountancy & Finance

Heriot-watt university
Edinburgh

advanced higher modern studies- Grade A -

Leith Academy

higher mathematics – grade A - undefined

Leith Academy

higher accounting- grade A - undefined

Leith Academy

higher business management- grade A - undefined

Leith Academy

higher economics – grade B - undefined

Leith Academy

higher english- grade B - undefined

Leith Academy

national 5 computing Science – grade B - undefined

Leith Academy

Mentors in violence prevention program- pass - undefined

Leith Academy

national units: psychology- individual behaviour - undefined

Leith Academy

national units: psychology- research - undefined

Leith Academy

national units: psychology- social behaviour - undefined

Leith Academy

Skills

  • Punctual
  • Quick learner
  • Tough, but fair, leader
  • Maximisation of customer experience, always looking for ways to ensure repeat sales
  • Teamwork – ensuring good rapport is kept with all colleagues to maximise chance of success
  • High technological capabilities
  • Problem-solving
  • Strategic planning
  • Public Relations
  • Social media marketing
  • Communication skills
  • Calm under pressure

Affiliations

  • My lifetime passion has always been motor vehicles. Since I can remember, the ins and outs of the motor industry have always peaked my interests. Since I got my license, this passion grew even more after experiencing the freedoms of driving.
  • My physical health is imperative to me as working to maintain a good level of physical health also allows me to greatly maintain a positive state of mind.
  • Making people happy has always interested me. I have always got great satisfaction in seeing someone leave a situation happy. Working in retail has allowed me to experience this on an almost daily basis.

Accomplishments

Throughout my time at Sainsbury's I have received many recognitions for me and my teams success. From smashing sales targets to helping customers in need, I have been recognised consistently throughout my career.

Timeline

Food Manager

Sainsbury's
08.2024 - Current

General Merchandise and Clothing Manager

Sainsbury's
06.2023 - 08.2024

Store colleague

Sainsbury’s
10.2019 - 06.2023

higher mathematics – grade A - undefined

Leith Academy

higher accounting- grade A - undefined

Leith Academy

higher business management- grade A - undefined

Leith Academy

higher economics – grade B - undefined

Leith Academy

higher english- grade B - undefined

Leith Academy

national 5 computing Science – grade B - undefined

Leith Academy

Mentors in violence prevention program- pass - undefined

Leith Academy

national units: psychology- individual behaviour - undefined

Leith Academy

national units: psychology- research - undefined

Leith Academy

national units: psychology- social behaviour - undefined

Leith Academy

Diploma of Higher Education - Accountancy & Finance

Heriot-watt university

advanced higher modern studies- Grade A -

Leith Academy
Mark Hansborough