Mark Hansborough
Edinburgh,Midlothian
Summary
I give my all to the roles I take on both inside work and outside of work, to recognise success and to learn from failure.
I am a customer-oriented retail manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Passionate for ensuring the customer leaves with expectations exceeded.
Overview
5
5
years of professional experience
Work history
Food Manager
Sainsbury's
Livingston, West Lothian
08.2024 - Current
- Conducted staff training sessions to enhance team performance.
- Handled customer complaints professionally, preserving the establishment's reputation.
- Ensured compliance with food safety laws by implementing strict procedures.
- Scheduled shifts effectively, reducing staff overtime hours whilst maintaining service levels.
- Innovated creative solutions during challenging situations like supplier shortages or equipment breakdowns.
General Merchandise and Clothing Manager
Sainsbury's
Edinburgh
06.2023 - 08.2024
- Have been able to establish robust process routines to bring the department back to a high standard.
- Engaged in several tough conversations regarding absence, performance, and conduct.
- I am actively looking to grow my skills as a leader and have attended several courses, both online and in person, that have enabled me to grow.
- Established a working schedule that encompasses the company's need for having colleagues available for customers.
- Led several seasonal promotion changes, and organised several changes of space in the department, which has resulted in a positive impact on sales.
- Promoted customer loyalty with exceptional service and personal recommendations.
- Managed daily operations to ensure smooth workflow.
- Oversaw employee performance, fostered a positive work environment.
- Resolved customer complaints promptly, upheld high level of customer satisfaction.
Store colleague
Sainsbury’s
Edinburgh
10.2019 - 06.2023
- Helped across all departments where possible.
- Ensured all colleagues I am working with are in a good state of mind. I became a wellbeing representative during this time.
- Consistently worked to address any issues that arise during my shifts.
- Always maximizing the customer experience by assisting them to the highest degree.
- Also gave suggestions to management about ways to improve the system currently in place.
Education
Diploma of Higher Education - Accountancy & Finance
Heriot-watt university
Edinburghadvanced higher modern studies- Grade A -
Leith Academy
higher mathematics – grade A - undefined
Leith Academy
higher accounting- grade A - undefined
Leith Academy
higher business management- grade A - undefined
Leith Academy
higher economics – grade B - undefined
Leith Academy
higher english- grade B - undefined
Leith Academy
national 5 computing Science – grade B - undefined
Leith Academy
Mentors in violence prevention program- pass - undefined
Leith Academy
national units: psychology- individual behaviour - undefined
Leith Academy
national units: psychology- research - undefined
Leith Academy
national units: psychology- social behaviour - undefined
Leith Academy
Skills
- Punctual
- Quick learner
- Tough, but fair, leader
- Maximisation of customer experience, always looking for ways to ensure repeat sales
- Teamwork – ensuring good rapport is kept with all colleagues to maximise chance of success
- High technological capabilities
- Problem-solving
- Strategic planning
- Public Relations
- Social media marketing
- Communication skills
- Calm under pressure
Affiliations
- My lifetime passion has always been motor vehicles. Since I can remember, the ins and outs of the motor industry have always peaked my interests. Since I got my license, this passion grew even more after experiencing the freedoms of driving.
- My physical health is imperative to me as working to maintain a good level of physical health also allows me to greatly maintain a positive state of mind.
- Making people happy has always interested me. I have always got great satisfaction in seeing someone leave a situation happy. Working in retail has allowed me to experience this on an almost daily basis.
Accomplishments
Throughout my time at Sainsbury's I have received many recognitions for me and my teams success. From smashing sales targets to helping customers in need, I have been recognised consistently throughout my career.
Timeline
Food Manager
Sainsbury's
08.2024 - Current
General Merchandise and Clothing Manager
Sainsbury's
06.2023 - 08.2024
Store colleague
Sainsbury’s
10.2019 - 06.2023
higher mathematics – grade A - undefined
Leith Academy
higher accounting- grade A - undefined
Leith Academy
higher business management- grade A - undefined
Leith Academy
higher economics – grade B - undefined
Leith Academy
higher english- grade B - undefined
Leith Academy
national 5 computing Science – grade B - undefined
Leith Academy
Mentors in violence prevention program- pass - undefined
Leith Academy
national units: psychology- individual behaviour - undefined
Leith Academy
national units: psychology- research - undefined
Leith Academy
national units: psychology- social behaviour - undefined
Leith Academy
Diploma of Higher Education - Accountancy & Finance
Heriot-watt university
advanced higher modern studies- Grade A -
Leith Academy
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