Francesca Tiritera
Southend on Sea,United Kingdom
Summary
I'm a versatile, outgoing individual with extensive experience in the hospitality industry, accomplished at handling customer complaints with strong communication and interpersonal skills. Committed to enhancing time management efficiency and problem-solving capabilities, aiming to use these capabilities towards achieving excellence in future career endeavours. I can also demonstrate proficiency in graphics designing software and tools, showcasing adaptability across diverse environments and collaborative teams.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Server
Nando's
Southend-on-Sea, Essex
07.2021 - Current
- Remained a loyal and reliable employee for almost 4 years
- Managed high-volume orders to ensure timely delivery of meals.
- Evaluated staff performance post-training; provided constructive feedback accordingly as Buddy Trainer.
- Collaborated with management to create personalised development plans for employees.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Received Employee of the month on several occasions.
- Handled customer queries and complaints, ensuring satisfaction.
- Provided excellent customer satisfaction with prompt and courteous service to ensure repeat business.
- Coordinated efficiently with kitchen staff for timely food preparation.
Education
GCSEs - English, Maths, Science, Art, Media, History, Italian
Chase High School
Southend-on-Sea 09.2015 - 03.2020
A-Levels - Graphics, Media, Italian
St Bernard's Sixth Form
Southend-on-Sea 09.2020 - 05.2022
Certificate of Higher Education - Graphics
Arden University
United Kingdom 01.2023 - 09.2024
Skills
- Flexible schedule availability
- Graphics designing software knowledge
- Knowledge of graphics tools
- Handling difficult customers and customer complaints
- Hospitality industry experience
- Time management efficiency
- Strong communication and interpersonal skills
- Problem solving
- Adaptability from working in multiple locations with a different environments and collaborative teams
Languages
English
Native
Italian
Fluent
Affiliations
- Art
- Media and Graphics
Timeline
Certificate of Higher Education - Graphics
Arden University
01.2023 - 09.2024
Server
Nando's
07.2021 - Current
A-Levels - Graphics, Media, Italian
St Bernard's Sixth Form
09.2020 - 05.2022
GCSEs - English, Maths, Science, Art, Media, History, Italian
Chase High School
09.2015 - 03.2020
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