Francesca Spencer

Dedicated professional with expertise in activity planning, record keeping, and team collaboration, complemented by a strong understanding of child development. Skilled in customer interaction, staff training, and time management, ensuring efficient operations and high-quality service delivery. Committed to fostering growth and development within teams while maintaining meticulous organisational standards.

• Playing a key role in the development and inauguration of bet365’s multi-lingual department.
• Assisting in the introduction of a formal induction procedure at bet365.

• Reading, knitting, crochet, cycling, hiking

P., Holdcroft, Calibration House, Unit 1, Canal Lane, Tunstall, ST6 4NZ, References provided on request from previous employers., A character reference can be provided from Mr P. Holdcroft, Calibration House, Unit 1, Canal Lane, Tunstall, SOT, ST6 4NZ

Puzzles/crosswords, Reading, Guitar, Walking, Cycling, Knitting, Crochet

• Gateway Church @Leek, Admin assistant to the pastor, Safeguarding Officer, Current, Admin assistant to the pastor, Safeguarding Officer.
• CALVARY Church, Running a Toddler group; Child Safeguarding Officer, Previous, Running a Toddler group; Child Safeguarding Officer
• Breathe City Church, Cafe Kids Team (baby/toddler group); City Kids Church; Toggs, Cafe Kids Team (baby/toddler group); City Kids Church; Toggs (providing clothing to families in need through Breathe City Church)
• UCB, Volunteer on the Events & Promotions Team, Volunteer on the Events & Promotions Team.
• Victim support, Voluntary work for this national charity which helps people affected by crime by providing free and confidential support to victims of crime.

• Nursery Worker First Steps 2018-2018
• Foster carer SOT Council 2015-2018
• Relationship Support Manager Barclays 2008-2012
• Customer Verification Supervisor Bet365 2007-2008
• Audit & Risk Control Manager Bet365 2004-2007
• Customer Services Duty Supervisor Bet365 2003-2004
• Customer account advisor Bet365 2002-2003

• From 2011 I have blessed to be undertaking the most rewarding role I could ever wish to have: being a full-time, stay at home mum. In this time, I have had the occasional part time, short-term positions, however my main focus has been the children. I have also been a foster carer during this time (we began our fostering journey in 2015 and fostered for nearly 3 years), looking after vulnerable children until they are able to be moved back home, or on to adoption. I enjoy inputting into children’s lives, and to further my personal studies, I completed a Childcare Diploma in 2017, and I began working part-time in a nursery in January 2018 between a gap in foster placements. As I was due to return to fostering, my son became seriously ill, and spent a short time in hospital. As a family, we felt fostering needed to be put on hold whilst we focussed on the needs of our own children. My son has since fully recovered and been released from consultant care.
• Since then, we have been blessed for me to remain at home with the children and I home educate them, with my working on a self-employed basis just a few hours a week.
• I am actively involved in church life, volunteering regularly at church.