Preethi Gaddam

Project: Deutsche Bank

• Led daily scrum meetings, conducted risk analysis, and monitored support tasks.
• Designed Control-M schedules and implemented automated scripts for batch job execution.
• Monitored system performance by using App dynamics and Splunk.
• Automated routine support tasks and integrated jobs into deployment CI/CD pipeline for deployment.
• Provided support for Weekend Deployment activities and ensure that deployment has been done efficiently.
• Supervised shift operations, assigning tasks based on team strengths and prioritising timely issue resolution.
• Generated incident reports, tracked system performance, and provided feedback on team performance.
• Maintained ITIL/ITSM compliance, reinforcing best practices in support processes and documentation.
• Projects: Deutsche Bank

Project: Credit Suisse

• Provided L2/L3 support for applications.
• Collaborated with development teams to identify the root causes and improve the job reliability.
• Delivered production support across APAC, EMEA, and AMER regions, ensuring smooth system operation.
• Utilised web-based application monitoring tools, preparing reports on system performance and metrics.
• Resolved user queries related to reports and job schedules, maintaining SLA compliance.
• Collaborated with cross-functional teams to facilitate issue resolution and escalation processes.
• Project: Credit Suisse

Project: Discover Financial Services

• Monitored file transmissions, Autosys jobs, and data loading in a high-demand production environment.
• Provided incident classification, diagnosis, and resolution while supporting SOP documentation for operational consistency.
• Coordinated 24/7 on-call support for critical production issues, maintaining clear communication with end users regarding system delays and disruptions.
• Project: Discover Financial Services

Project: Seqirus

• Addressed and resolved escalated application issues and user support tickets.
• Managed user accounts, incidents, and produced activity documentation.
• Developed knowledge-based articles and support documentation to empower end-users.
• Generated reports for Change, Incident, and Problem Management.