Francesca Greaves

• Working closely with the Account Director in shaping and innovating the Formula 1 global hospitality program for a F1 global sponsor & team sponsor
• Management of the client hospitality and guest programmes for up to 13 races per year including on the ground support at all.
• Planning and execution of guest programmes on and away from track.
• Responsibility for tracking and utilisation of the contractual F1 / team assets and ticket allocations
• Sourcing accommodation, transport and ancillary suppliers globally including execution of contracts
• Management of both billing and activation budgets
• Maintaining relationships with the clients core global team and key rights holders meeting deadlines and promoting growth on the account.
• Onboarding and training of new team members
• Mentoring and managing executives on the account and other hospitality accounts based in London
• Presenting ideas of innovation for the program to the client using powerpoint and excel, virtually and in person.

Private Client Manager organising luxury holidays for UHNWI’s around the world. The role includes:

- End to end planning and logistics of the holiday including round the clock support before, during and after travel

- Managing a portfolio of up to 100 clients based primarily in London, Dubai, Geneva, and Monaco.

- Organising and hosting private dinners globally for current and prospecting clients

- Proactively engage with the wider database of clients to continue to grow the Chairman’s Club and its revenue

- Liaise with our partnered hoteliers, Private Jet brokers, Yacht brokers, Chauffeur companies to maintain the relationship ensuring the best experience for my clients.

- Source prospective partners to best serve our clientele either in the form of hotels, yacht & jet brokers or exclusive expeditions.

- Maintained and exceeded performance KPI's and sales targets generating over £1.5 Million in sales in my first 6 months.

• Managing the lives of Coutts' most valued individuals
• Diary Management: Business & personal
• Ownership of membership renewals
• Acquiring leads for new memberships
• Extensive travel bookings including complex itineraries
• Organising and overseeing luxury home renovations
• Last minute reservations in exclusive sold out restaurants
• Remote management of PA's / Household Staff on behalf of UHNWI's
• Extreme discretion at all times
• Creating presentations & reports
• Coordinating with senior executives & directors
• Negotiating partnerships and communicating with suppliers in the hospitality / travel / home improvement sectors

• Reconciliation of accounts
• Event management: corporate & private events.
• Manager in training' in all areas of the hotel on a constant rotation of departments
• Developed strong leadership and organizational skills
• Flexible approach to working hours
• Customer complaints
• Exposure to F&B, Front Office, Events, Sales & Marketing departments.

During my University course I was placed overseas to complete a food and beverage internship in an American luxury hotel. Rotating round the departments of the hotel I worked in all F&B outlets.

Further to my year in industry at University I took a placement in the Scottish Highlands as a Butler in one of the most exclusive Private Members Clubs at Skibo Castle.