Franca Owusu Akuoko
Hull,Kingston upon Hull
Summary
Dedicated professional with experience in sales and human resources. Proven skills in customer service, time management, and data confidentiality. Adept at maintaining operational efficiency and supporting team development. Committed to continuous improvement and effective communication.
Overview
2
2
years of professional experience
Work history
Sales Attendant
Cynthia Amponsah Ventures
Accra, Greater-Accra
11.2024 - 09.2025
- Processed payments through cash registers and mobile money
- Maintained cleanliness of sales floor and display cases.
- Reconciled discrepancies between the register tape and cash drawer totals.
- Stocked shelves with merchandise to ensure adequate supply of products.
- Assisted customers in selecting items that best fit their needs.
- Participated in periodic physical inventories of merchandise.
- Contributed ideas on how to increase sales volume or improve customer service standards.
- Greeted customers and provided product information.
HR National Service Personnel
Ghana Cocoa Board
Accra, Greater Accra
11.2023 - 10.2024
- Facilitated hiring procedures by assisting with the screening of resumes, setting up interviews, and arranging correspondence with candidates.
- Keeping track of and updating HR databases and employee records while guaranteeing data confidentiality and accuracy.
- Participated in the planning and directing of workshops and training sessions, fostering the professional growth and skill improvement of staff members.
- Oversaw a range of administrative responsibilities, such as document preparation, filing, and correspondence, to guarantee effective office operations.
Education
Master of Science - Human Resource Management
University of Hull
Kingston upon Hull 09.2025 -
Bachelor of Science - Business Administration (Human Resource Management)
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana 09.2019 - 08.2023
WASSCE - Business
Wesley Girls High School
Cape Coast, Ghana 10.2016 - 06.2019
Skills
- Product knowledge mastery
- Reliable time-management
- Tailoring approach to customers
- Maintaining store cleanliness
- Warehouse operations
- Excellent communication skills
- Active listening
- Team player mentality
- Accurate money handling
- Leadership Skills
- HR database management
- Customer relationship management
- Problem-solving
- Adaptability
- Data confidentiality
- Microsoft Word
Languages
English
Fluent
Accomplishments
I took part in the Ghana Universities Games in 2022 which was hosted at Kwame Nkrumah University of Science and Technology. I was the assistant captain of the Kwame Nkrumah University of Science and Technology Ladies Football team. We ended the tournament placing first. In 2023, I became the captain of the Kwame Nkrumah University of Science and Technology Ladies Footbal Team.
References
References available upon request.
Timeline
Master of Science - Human Resource Management
University of Hull
09.2025 -
Sales Attendant
Cynthia Amponsah Ventures
11.2024 - 09.2025
HR National Service Personnel
Ghana Cocoa Board
11.2023 - 10.2024
Bachelor of Science - Business Administration (Human Resource Management)
Kwame Nkrumah University of Science and Technology
09.2019 - 08.2023
WASSCE - Business
Wesley Girls High School
10.2016 - 06.2019