FRANCA Frimpong
Leicester,Leicestershire
Summary
Currently arranged to move to Wembley, London in September. Dedicated with background developing and motivating individuals to reach full potential as well as knowledge of buyer awareness. Proven track record providing performance-focused coaching and mentoring to improve skills, confidence, and motivation. Committed to creating a safe, supportive, and inspiring environment for personal growth and development. Aiming to leverage abilities to successfully fill the vacancy on the team. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. With a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Front of house team member
La Fontana
Leicester, Leicestershire
03.2025 - 08.2025
- Maintained high standards of customer service during peak times.
- Balanced needs of multiple tables whilst maintaining top-quality customer service.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Managed cash transactions accurately, ensuring accurate financial records.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Established rapport with regular diners, fostering a loyal client base.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Warehouse operator
Worked for Fortnum and Mason, The Works and Naked Wines at iForce under GIG
Corby, LEICESTERSHIRE
11.2024 - 02.2025
- Demonstrated dedication to safety with regular equipment checks.
- Kept clean work areas, promoting better productivity and safety standards.
- Followed safety standards for carrying, moving and storing freight.
- Received deliveries and helped to coordinate storage.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Recorded number and quality of products, taking appropriate action of defective items.
- Employed appropriate manual handling practices to routinely lift and move products weighing up to 23kg.
- Worked in team of 10+ on fast-paced production line.
- Assisted in inventory management, ensuring accurate records were kept.
- Prepared items for timely dispatch and safe transportation.
- Performed tagging and labelling of warehouse inventory.
- Stacked pallets, creating organised storage system.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Connected and disconnected hoses for materials transfer.
- Scanned cargo to keep track of freight movements.
Server
Eis Cafe
Birmingham
10.2024 - 11.2024
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Set tables, ensuring a comfortable environment for customers.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Delivered exceptional, friendly and fast service.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Polished glasses and cutlery to pristine standards.
LEAD COACH
Little Kickers
Leicester, LEICESTERSHIRE
08.2023 - 10.2024
- Adjusted coaching techniques, based on strengths, weaknesses and abilities of children
- Created and implemented new challenges to increase team performance
- Organized and conduct practice sessions
- Keep track of time to deliver sessions efficiently, ensuring each skill is equally worked on
- Developed team-building exercises to promote unity and collaboration
- Monitored equipment to ensure safe and proper use
- Recommended purchase of equipment, supplies and uniforms
- Completed necessary attendance forms, insurance records and accident reports.
BABYSITTER
Babysits
Leicester, LEICESTERSHIRE
06.2021 - 07.2021
- Entertained and engaged with children using games, crafts, and other activities
- Displayed patience and understanding when dealing with difficult situations involving children
- Remained alert at all times to ensure safety of each child under supervision
- Built strong relationships with families through open communication and trustworthiness
- Showed problem-solving abilities in order to resolve issues quickly and efficiently
- Washed dirty dishes, laundry, and sheets after use
- Listened attentively to concerns of parents and guardians about their child's wellbeing
- Worked collaboratively with parents to ensure their expectations were met regarding childcare needs
- Assisted children with chores and personal hygiene tasks
- Scheduled nap times and put children to bed at reasonable times
- Adapted quickly to changing environments while maintaining high standards of quality caregiving services
- Supervised and assisted with homework.
Education
A-Levels - Criminology
Loughborough College
Loughborough, Leicestershire 09.2022 - 06/2024
A-Levels - Psychology
Loughborough College
Loughborough, Leicestershire 09.2022 - 06/2024
A-Levels - Sociology
Loughborough College
Loughborough, Leicestershire 09.2022 - 06/2024
GCSEs - Mathematics
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - Business
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - English Language
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - English Literature
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - Religious Education
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - Art and Design
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - French
St Paul's Catholic School
Leicester 09.2018 - 07/2022
GCSEs - Combined Science: Trilogy
St Paul's Catholic School
Leicester 09.2018 - 07/2022
Skills
- Team player
- First Aid
- Customer Service
- Coaching and mentoring
- Communication
- Multitasking
- Attention to Detail
- Behaviour management
- Creative
- Childcare
- Early years childcare
Languages
English
Native
French
Advanced
Affiliations
- Gym
- Photography
- Netball
Certification
Online working experience in Dentistry
Online working experience in Law
Online working experience in Psychology
Certification in Sports First Aid & Life Saving Priorities
References
References available upon request.
Timeline
Front of house team member
La Fontana
03.2025 - 08.2025
Warehouse operator
Worked for Fortnum and Mason, The Works and Naked Wines at iForce under GIG
11.2024 - 02.2025
Server
Eis Cafe
10.2024 - 11.2024
LEAD COACH
Little Kickers
08.2023 - 10.2024
A-Levels - Criminology
Loughborough College
09.2022 - 06/2024
A-Levels - Psychology
Loughborough College
09.2022 - 06/2024
A-Levels - Sociology
Loughborough College
09.2022 - 06/2024
BABYSITTER
Babysits
06.2021 - 07.2021
GCSEs - Mathematics
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - Business
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - English Language
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - English Literature
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - Religious Education
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - Art and Design
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - French
St Paul's Catholic School
09.2018 - 07/2022
GCSEs - Combined Science: Trilogy
St Paul's Catholic School
09.2018 - 07/2022
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