Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
FOWZIA ISLAM

FOWZIA ISLAM

TITAS,COMILLA

Summary

A highly skilled professional with expertise in constructive criticism and crisis handling acumen, demonstrating leadership proficiency and communication excellence. Adept in decision-making autonomy and risk assessment knowledge, with a strong focus on goal setting expertise and productivity improvement strategy. Possesses digital marketing awareness and a deep understanding of relevant software, complemented by tolerance and patience. Career goals include leveraging skills to drive organisational success and innovation.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Assistant manager

Coffee House And Pizza Shop
Cumilla, Cumilla
01.2024 - Current
  • Provided support to manager during audits, ensuring accurate reports.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.

Team leader

Coffee House And Pizza Shop
Cumilla, Cumilla
01.2020 - 12.2023
  • Reduced staff turnover with an effective motivation strategy.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Developed strategies for improved performance level across the team.

Sales assistant

Hredoy Super Shop
Dhaka, Dhaka
01.2018 - 12.2020
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Demonstrated products effectively leading to increased sales conversions.
  • Ensured stock replenishment in a timely manner to maintain product availability.

Education

Certificate of Higher Education - Humanities

Isphani Public School And College
Cumilla
05.2012 - 05.2014

Skills

  • Constructive criticism
  • Crisis handling acumen
  • Leadership proficiency
  • Expertise in relevant software
  • Communication excellence
  • Decision-Making autonomy
  • Risk assessment knowledge
  • Goal setting expertise
  • Digital marketing awareness
  • Tolerance and patience
  • Productivity improvement strategy

Languages

English
Fluent
bangli
Fluent
Hindi
Fluent

Affiliations

  • cooking

References

References available upon request.

Timeline

Assistant manager

Coffee House And Pizza Shop
01.2024 - Current

Team leader

Coffee House And Pizza Shop
01.2020 - 12.2023

Sales assistant

Hredoy Super Shop
01.2018 - 12.2020

Certificate of Higher Education - Humanities

Isphani Public School And College
05.2012 - 05.2014

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FOWZIA ISLAM