FOWZIA ISLAM
TITAS,COMILLA
Summary
A highly skilled professional with expertise in constructive criticism and crisis handling acumen, demonstrating leadership proficiency and communication excellence. Adept in decision-making autonomy and risk assessment knowledge, with a strong focus on goal setting expertise and productivity improvement strategy. Possesses digital marketing awareness and a deep understanding of relevant software, complemented by tolerance and patience. Career goals include leveraging skills to drive organisational success and innovation.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Assistant manager
Coffee House And Pizza Shop
Cumilla, Cumilla
2024.01 - Current
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Team leader
Coffee House And Pizza Shop
Cumilla, Cumilla
2020.01 - 2023.12
- Reduced staff turnover with an effective motivation strategy.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Developed strategies for improved performance level across the team.
Sales assistant
Hredoy Super Shop
Dhaka, Dhaka
2018.01 - 2020.12
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
Certificate of Higher Education - Humanities
Isphani Public School And College
Cumilla 2012.05 - 2014.05
Skills
- Constructive criticism
- Crisis handling acumen
- Leadership proficiency
- Expertise in relevant software
- Communication excellence
- Decision-Making autonomy
- Risk assessment knowledge
- Goal setting expertise
- Digital marketing awareness
- Tolerance and patience
- Productivity improvement strategy
Languages
English
Fluent
bangli
Fluent
Hindi
Fluent
Affiliations
- cooking
References
References available upon request.
Timeline
Assistant manager
Coffee House And Pizza Shop
2024.01 - Current
Team leader
Coffee House And Pizza Shop
2020.01 - 2023.12
Sales assistant
Hredoy Super Shop
2018.01 - 2020.12
Certificate of Higher Education - Humanities
Isphani Public School And College
2012.05 - 2014.05