Forzia Sultana
West Midlands,Birmingham
Summary
Dedicated healthcare professional with extensive expertise in palliative care and elderly support services. Demonstrates proficiency in patient confidentiality adherence, wound dressing, and infection control practices. Skilled in therapeutic communication and motivational engagement, fostering trust and rapport with patients. Adept at handling medical equipment, including oxygen devices and assistive tools, ensuring comprehensive patient care. Committed to safeguarding vulnerable adults through effective crisis intervention and conflict de-escalation techniques. Career goal: to enhance quality of life for patients through compassionate care and innovative health solutions.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
volunteer
My Home Care Ltd
Birmingham , West Midlands
2021.01 - 2025.01
- Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
- Facilitated social integration activities for clients' mental stimulation and community engagement.
- Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
- Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
- Provided overnight care when required; ensuring peace of mind for both client and relatives.
- Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
- Built strong relationships with clients, enhancing their emotional wellbeing.
- Taught self-care skills to patients where appropriate, fostering independence whilst maintaining dignity.
- Delivered physiotherapy exercises, promoting improved mobility in patients with physical disabilities.
- Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
- Coordinated appointments to ensure optimal healthcare provision for all clients.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
- Assisted clients with mobility issues to increase independence and confidence.
- Improved patient nutrition through careful meal preparation in line with dietary requirements.
- Maintained a clean and safe home environment for patients to promote their wellbeing.
- Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
- Administered medication as prescribed to manage health conditions effectively.
- Conducted risk assessments around the house, minimising potential dangers for clients.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
- Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
- Assisted in daily personal care routines for improved patient wellbeing.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Cooked meals to meet diverse dietary requirements.
- Completed laundry, ironing and dry cleaning.
- Hoovered and tidied rooms with keen eye for detail.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Picked up client shopping and prescriptions.
Education
GCSEs -
Heartlands Academy
West Midlands 2008.09 - 2013.07
NVQ Level 1 - Business Admin and Customer Service Industry
Heartlands Academy
West Midlands 2008.09 - 2009.07
NVQ Level 2 - Health and Social Care
Heartlands Academy
West Midlands 2008.09 - 2013.07
Skills
- Palliative care understanding
- Patient confidentiality adherence
- Palliative care experience
- Elderly nutrition knowledge
- Hygiene maintenance capability
- Emotional sensitivity
- Wound dressing expertise
- Sensitivity towards end-of-life issues
- Motivational engagement
- Multitasking capabilities
- Glucose level testing
- Mobility assistance techniques
- Stoma management
- Therapeutic communication
- Patient personal care
- Elderly support services
- Use of medical software
- Understanding of patient rights
- Adaptability to changing circumstances
- Home safety assessment
- Oxygen equipment handling
- Tube feeding expertise
- Building trust rapport
- Assistive device proficiency
- Physiotherapy assistance
- Infection control practices
- Mobility support techniques
- First Aid
- Personal care
- Infection prevention and control
- Manual handling
- Dementia awareness
- Dementia care
- Medication Administration
- Care planning
- Safeguarding of Vulnerable Adults
- Information governance
- Assertiveness
- Crisis Intervention
- Nutritional meal preparation
- CPR certified
- Food safety and hygiene
- COSHH
- Fire Safety
- Mental health awareness
- Compassionate care
- RIDDOR
- Patient record keeping
- Disability awareness
- Patient advocacy
- Medication prompting
- Disability support
- Cultural competence
- Conflict de-escalation
- Patient safeguarding
- Housekeeping
- Mobility support
Affiliations
- Fitness and staying active
- Socialising with friends and family
- Watching documentaries and learning new things
Certification
First Aid / CPR Certificate
Food Hygiene Certificate
Customer Service or Retail Training Certificate
IT / Digital Skills
Languages
English
Beginner
Pashto
Beginner
References
References available upon request.
Timeline
volunteer
My Home Care Ltd
2021.01 - 2025.01
GCSEs -
Heartlands Academy
2008.09 - 2013.07
NVQ Level 1 - Business Admin and Customer Service Industry
Heartlands Academy
2008.09 - 2009.07
NVQ Level 2 - Health and Social Care
Heartlands Academy
2008.09 - 2013.07