FORAM ZALA
Customer Service Executive
Feltham
Overview
12
12
years of professional experience
Work History
Administrator
Samona LTD (ITTRAINER.GURU, LETMEKNOW.ONLINE)
9 2016 - Current
- Providing excellent customer service to Customers
- Listening and understanding customer queries and giving satisfactory answers
- Pitching the most suitable product to the customer after understanding their needs
- Liaising with customer face to face and over the call
- Trying to convince customer to subscribe for our on going offers
- Designing customer offers and marketing material using Canva
- Entering customer data in to Hubspot CRM software
- Creating a customer invoice, processing customer card payments
- Maintaining activity and event calendar.
Blood Bank Lab Technician
Red Cross Blood Bank
11.2014 - 01.2016
- Successfully worked and supervised more than 100 Blood donation camps
- Blood pressures check up manually and electronically, Hb check up of donor
- Performing several tests to find antigen and antibodies, and viruses in donated blood samples
- Maintained complete and accurate records in blood bank
- Maintained and ordered inventory for laboratory equipment
- Maintaining documents for future reference
- Collected blood from donors using a 16 gauge needle and 350/450 Mili liter collection bags
- Screening donors, collecting, testing and storing blood samples
- Assisting doctors during the blood transfusion processing
- Checking vital signs and comforting patients
- Verifying accuracy and completeness of document for submitted blood samples
- Accessing and entering test results into the computer
- Conducted mobile blood drives of local businesses by overseeing a staff of six employees.
Blood bank Laboratory Technician
Red Cross Blood Bank
07.2012 - 10.2014
- Successfully worked and supervised more than 100 Blood donation camps
- Blood pressures check up manually and electronically, Hb check up of donor
- Performing several tests to find antigen and antibodies, and viruses in donated blood samples
- Maintained complete and accurate records in blood bank
- Maintained and ordered inventory for laboratory equipment
- Maintaining documents for future reference
- Collected blood from donors using a 16 gauge needle and 350/450 Mili liter collection bags
- Screening donors, collecting, testing and storing blood samples
- Assisting doctors during the blood transfusion processing
- Checking vital signs and comforting patients
- Verifying accuracy and completeness of document for submitted blood samples
- Accessing and entering test results into the computer
- Conducted mobile blood drives of local businesses by overseeing a staff of six employees.
Education
M.Sc. M.T. (CLT) - Medical Technology
Shri A.N. Patel Postgraduate Institute, Anand
B.Sc. M.L.T - Medical Laboratory Technology
P.M.Patel College of Para Medical Sci. and Tech., Anand
H. S. C. - Science
Vakhariya P.J high school, kalol
S.S.C. -
Sheth K.G.M girls high school, Kalol
Skills
Thorough understanding of clinical research and procedures
Skilled in operating complicated laboratory equipment
Excellent critical thinking and reasoning abilities
Problem solving capacity and good communication skills
Strong leadership qualities and team work
Conversed with patients and explained them the need of testing blood sample
Checked the functions of the cooling systems in the blood bank regularly and reported defects
Assisted in preparing equipment and supplies for blood drivers
Followed internal controls established by the Organisation
Maintained blood drawing area and equipment
Highly skilled lab technologist with volunteer experience to do Processed cultures in microbiology, gram stains, urinalysis, tests belongs to biochemistry (Glucose estimation, Lipid profile, uric acid estimation, etc) and various manual tests
Inpatient and outpatient, pre-op and post-op, blood draws Recognized for exceptional skill in serving hard-to-draw patients
Skilled in trouble shooting and maintenance of technical equipment
Responsible for training to staff and intern student on equipment, all work was being performed in work place
Maintained high quality standards with an emphasis on accuracy Maximized performance through organization, equipment testing, and procedures development
Well conversant with MS Word, Excel, PowerPoint & MS Access -2007 Database Operations Emails, Internet browsing & surfing
Histopathology
Cytology
Pathology
Clinical Biochemistry
Clinical Microbiology
Blood banking
Urine and Body fluids
Clinical Biochemical Techniques: Skill to handle Auto analyser and Semi auto analyser, Electrophoresis, Chromatography, Quantitative and Qualitative Estimation of Carbohydrates, Proteins, Lipids etc All tests of Clinical Biochemistry from blood and urine sample
Microbiological Techniques: Isolation, Purification and Cultivation of Bacteria from different Clinical Specimens and their Sensitivity Pattern by different antibiotics, Expert in sterilization techniques
Immunological Techniques: ELISA, All serological tests
Haematological and Blood Banking Techniques: Technical Skills to operate Haematological Auto analyser, manually know to perform all haematological parameters All Techniques of Blood Banking and Component Separation
Accomplishments
- Attended the seminar entitled on, ‘‘Peace for women in society” on 28th Aug – 2012 at Sardar Patel University Organized by Women’s cell, Sardar Patel University, Vallabh Vidhya Nagar.
- Attended wet workshop entitled on, “Transfusion Transmissible Infection Testing” on 13th August, 2014 at Apollo hospital, Gandhinagar.
Honoraryduties
The following honorary duties were carried out by me at Darpan Laboratory, Anand.
- Blood collections and Sample Preservation
- Sample transport and processing
- Laboratory testing including Serology, Biochemical Test, Urine and Stool examination etc
Dissertationwork
Correlation of NAFLD, Metabolic Syndrome, and Hyper Homocysteine in non cirrhotic Adults and children with IR, Darpan Laboratory, Anand, DR. Chetan B. Lakhani & DR. Nikhil Patel (M.D.D.N.B)
Mobilityandflexibility
Ready to provide services in flexible hours with rotation of working shifts. Capable of handling independent laboratory practices and testing with proper care and diagnosis.
Personal Information
- Date of Birth: 03/29/1987
- Gender: Female
- Marital Status: Married
Languages
English, Gujarati, Hindi
References
Will be provided on request.
Disclaimer
I declare that all the information provided here which is authentic and true to the best of my knowledge.
Careeraspiration
I am passionate, organized, motivated person dedicated to pursue a challenging career in a growth oriented organization that gives me a scope to enhance my knowledge and opportunities to excel. I am always ready to learn about new technologies, this shall contribute to the productivity and profitability of the organization and my ambition is to become a successful professional person.
Timeline
Blood Bank Lab Technician
Red Cross Blood Bank
11.2014 - 01.2016
Blood bank Laboratory Technician
Red Cross Blood Bank
07.2012 - 10.2014
Administrator
Samona LTD (ITTRAINER.GURU, LETMEKNOW.ONLINE)
9 2016 - Current
M.Sc. M.T. (CLT) - Medical Technology
Shri A.N. Patel Postgraduate Institute, Anand
B.Sc. M.L.T - Medical Laboratory Technology
P.M.Patel College of Para Medical Sci. and Tech., Anand
H. S. C. - Science
Vakhariya P.J high school, kalol
S.S.C. -
Sheth K.G.M girls high school, Kalol
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