FONSIRI FESTILA
Romford,Essex
Summary
Highly skilled professional with expertise in order management, analytical and numerical skills, and SAP knowledge. Demonstrates strong problem-solving and communication abilities, ensuring data quality assurance and effective relational database management. Proficient in Microsoft Office, with a proven track record in stocks and inventory organisation, deadline orientation, demand forecasting, and technical support. Committed to leveraging these competencies to drive operational efficiency and support organisational goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Master Data Manager
Reckitt Benckiser Corporate Services Limited
Slough
03.2023 - 06.2025
- Administered thorough configuration and ongoing administration of master data within SAP, safeguarding data integrity and system accuracy.
- Engaged with cross-functional teams to design and execute proactive onboarding processes for new customers, vendors, and SKUs.
- Partnered with Quality to uphold accurate SKU-customer matrix data in SAP, ensuring compliance with product specifications and regulations.
- Enhanced operational efficiency by optimizing database performance and establishing a reliable master data framework.
- Coordinated with IT support to ensure prompt resolution of master data issues, thereby minimizing business disruptions.
- Maintained global consistency of master data setups across the organization.
- Facilitated the data migration and integration between JDE and SAP through collaboration with market and factory teams.
Supply Chain Coordinator
Reckitt Benckiser Corporate Services Limited
Slough
11.2022 - 04.2023
- Process Global customer orders in SAP after validating the pricing / listing of SKU, updating orders at various stages of process.
- Working closely with the BDM to manage the orders / deliveries of all customers in the Caribbean region.
- Processing Intercompany Sales orders for MTO & Forecasted orders.
- Liaise with 3PL warehouse & Logistics team to ensure fulfilment is executed according to requirements and in a timely manner.
- Invoice management to the customers ensuring accuracy.
- Prepare & ensure all dispatch documentation is shared timely with customers.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and claims.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Working closely with the demand and planning team to understand the stock situation and lead time. Providing data to keep our customers informed.
Customer Service & Supply Planning
Reckitt Benckiser (SSL Manufacturing (Thailand)
Bangpakong
08.2018 - 10.2022
- Collaborated with markets in Europe and North America via email and conference call in weekly meetings, as well as with other departments (production planning; shipping; warehouse; quality; purchasing)
- Analyzed production/demand/shipping, balance, and adjust outputs to optimize cost, supply, and stock position using SAP and SNP
- Achieving the highest service score by maintaining service KPI, ensuring that market demand is met with no production delays and no market out of stock.
- Delivered a weekly report identifying changes by analyzing changes in demand/forecasts that affect the factory in the short/medium/long term.
- Achieved launch dates for EPD / NPD projects by collaborating closely with the NPI/NPD/AM Teams and ensuring that customers receive orders on time.
Sales Coordinator
Lockwood Valve (Thailand) Co., Ltd
04.2016 - 07.2018
- Responsible for order processing, documentation preparation, and timely shipment from warehouse to clients by ensuring that the order meets the customer's deadline.
- Create an order sheet, a quotation, a purchase order, a payment schedule, a confirmation letter, and any other necessary documents.
- Handling customer enquiries on complaints, quotations, product prices, and availabilities.
Account Executive
Thai Steel Cable Public Company Limited
10.2014 - 11.2015
- Coordinate activities and build positive relationships to meet customer expectations.
- Negotiate on price, costs, delivery, and specifications with buyers.
- Ensures timely follow-up of quotes and opportunities with clients, providing technical and commercial qualifications required.
- Delivered high sales performance within budget, to strict deadlines and targets.
Customer Service Officer
Essilor Optical Laboratory (Thailand)
06.2013 - 10.2014
- Respond to consumer needs accurately and within the allotted times (requests for quotes, order processing, product information, and order tracking details).
- Responding to enquiries on the shipment process in order to maintain service KPI and earn the highest service rating.
- Preparing shipping documentation, including a packing list and an invoice.
Sales Executive
Language @ Click English Language School
06.2011 - 05.2013
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Maintained contact with customers throughout the sales and pre-delivery process.
Education
Bachelor of Communication Arts (B.A.) - Public Relations, Psychology, Major: Communication Arts, Minor: Psychology
Burapha University
Thailand 05.2007 - 04.2011
Skills
- Order management
- Analytical and numerical skills
- SAP knowledge
- Data quality assurance
- Relational database management
- Proficient in Microsoft Office
- Stocks and inventory organization
- Strong problem-solving and communication skills
- Deadline orientation
- Demand forecasting
- Technical Support
Personal Information
No need sponsorship. Having right to work in the UK
References
References available upon request.
Timeline
Master Data Manager
Reckitt Benckiser Corporate Services Limited
03.2023 - 06.2025
Supply Chain Coordinator
Reckitt Benckiser Corporate Services Limited
11.2022 - 04.2023
Customer Service & Supply Planning
Reckitt Benckiser (SSL Manufacturing (Thailand)
08.2018 - 10.2022
Sales Coordinator
Lockwood Valve (Thailand) Co., Ltd
04.2016 - 07.2018
Account Executive
Thai Steel Cable Public Company Limited
10.2014 - 11.2015
Customer Service Officer
Essilor Optical Laboratory (Thailand)
06.2013 - 10.2014
Sales Executive
Language @ Click English Language School
06.2011 - 05.2013
Bachelor of Communication Arts (B.A.) - Public Relations, Psychology, Major: Communication Arts, Minor: Psychology
Burapha University
05.2007 - 04.2011
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