Fonsiri Festila
Romford
Summary
Offering strong organizational and communication skills with background in customer service and sales. Knowledgeable about supply chain management and basic accounting principles. Ready to use and develop negotiation, relationship-building, and inventory management skills in customer service role.
Overview
14
14
years of professional experience
Work History
Master data manager
Reckitt Benckiser Corporate Services Limited
03.2023 - Current
- Lead master data setup in SAP, monitor and analyze master data
- Develop processes and work closely with SMEs to proactively setup new customers, vendors, SKUs.
- Mapping critical SAP transactions and ensuring backup users are trained to avoid impact to business.
- Work with quality to review approved SKU-customer matrix, maintain the data correctly in SAP
- Publish weekly reports on data integrity and system/data readiness
- Conducted daily sessions that resulted in enhanced staff understanding of the importance of maintaining accurate master data records.
- Monitored database performance and identified areas for improvement by creating a reliable master data framework, increased operational efficiency.
- Work with IT support to ensure data issues are resolved in a timely manner
- Ensure master data setups are reflected in the global organization
- Work with markets/factories on JDE to export data into SAP.
Supply Chain Coordinator
Reckitt Benckiser Corporate Services Limited
11.2022 - 04.2023
- Process Global customer orders in SAP after validating the pricing / listing of SKU, updating orders at various stages of process.
- Working closely with the BDM to manage the orders / deliveries of all customers in Caribbean region
- Processing Intercompany Sales orders for MTO & Forecasted orders
- Liaise with 3PL warehouse & Logistics team to ensure fulfilment is executed according to requirements and in a timely manner.
- Invoice management to the customers ensuring accuracy
- Prepare & ensure all dispatch documentation is shared timely with customers.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and claims.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Working closely with the demand and planning team to understand the stock situation and lead time. providing data to keep our customers informed
Customer Service & Supply Planning
Reckitt Benckiser (SSL Manufacturing (Thailand)
08.2018 - 10.2022
- Close collaboration with markets in Europe and North America via email and conference call in weekly meetings, as well as with other departments (production planning; shipping; warehouse; quality; purchasing)
- Screen production/demand/shipping, balance, and adjust outputs to optimize cost, supply, and stock position using SAP and SNP
- Achieved the highest service score by maintaining service KPI, ensuring that market demand is met with no production delays and no market out of stock.
- Delivered a weekly report identifying changes by analyzing changes in demand/forecasts that affect the factory in the short/medium/long term.
- Achieved launch dates for EPD / NPD projects by collaborating closely with the NPI/NPD/AM Teams and ensuring that customers receive orders on time.
Event sales coordinator
Lockwood Valve (Thailand) Co., Ltd
04.2016 - 07.2018
- Responsible for order processing, documentation preparation, and timely shipment from warehouse to clients by ensuring that the order is meet the customer's deadline.
- Create an order sheet, a quotation, a purchase order, a payment schedule, a confirmation letter, and any other necessary documents.
- Handling customer enquiries on complaints, quotations, product prices & availabilities.
Account Executive
Thai Steel Cable Public Company Limited
10.2014 - 11.2015
- Coordinate activities and build positive relationships in order to meet customer expectations.
- Negotiate on price, costs, delivery and specifications with buyers.
- Ensures timely follow-up of quotes and opportunities with clients, providing technical and commercial qualifications required.
- Prepares all necessary reports and forecasts as requested by the management in a timely and accurate manner
- Attending trade shows and proactive outreach to potential clients
- Delivered high sales performance within budget to strict deadlines and targets.
Customer Service
Essilor Optical Laboratory (Thailand)
06.2013 - 10.2014
- Respond to consumer needs accurately and within the allotted times (requests for quotes, order processing, product information, order tracking details)
- Responding to inquiries on the shipment process in order to maintain service KPI and earn the highest service rating. preparing shipping documentation, including a packing list and an invoice
Sales Executive
Language @ Click English Language School
06.2011 - 05.2013
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Maintained contact with customers throughout sales and pre-delivery process.
Education
Bachelor of Communication Arts - Major of Public Relations, Minor of Psychology
Burapha University
Thailand /2007 - /2011
Skills
- Outstanding customer service skills
- Supply chain coordination efficiency
- Analytical and numerical skills
- Root Cause Analysis
- Data quality assurance
- Relational database management
- Multi-Tasking in it systems
- Billing systems
- Conflict Resolution
- Stocks and inventory organisation
- Performance monitoring
- Deadline orientation
Timeline
Master data manager
Reckitt Benckiser Corporate Services Limited
03.2023 - Current
Supply Chain Coordinator
Reckitt Benckiser Corporate Services Limited
11.2022 - 04.2023
Customer Service & Supply Planning
Reckitt Benckiser (SSL Manufacturing (Thailand)
08.2018 - 10.2022
Event sales coordinator
Lockwood Valve (Thailand) Co., Ltd
04.2016 - 07.2018
Account Executive
Thai Steel Cable Public Company Limited
10.2014 - 11.2015
Customer Service
Essilor Optical Laboratory (Thailand)
06.2013 - 10.2014
Sales Executive
Language @ Click English Language School
06.2011 - 05.2013
Bachelor of Communication Arts - Major of Public Relations, Minor of Psychology
Burapha University
/2007 - /2011
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