Folasade Akinrinade
Birmingham,West Midland
Summary
Dedicated healthcare professional with a strong focus on adapting to patient needs and maintaining confidentiality awareness. Demonstrates exceptional organisational and time management skills, ensuring effective communication and health and safety compliance. Committed to delivering high-quality care while continuously seeking opportunities for professional growth.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Healthcare assistant support worker
First Practice Healthcare Ltd
Birmingham, West Midlands
01.2023 - Current
- Maintained patient confidentiality in line with NHS data protection guidelines
- Supported clients during appointments and errands
- Ensured care plan objectives were met through dedicated care for clients with disabilities
- Enhanced patient confidence in physical exercise, promoting healthier lifestyle choices
- Monitored client health conditions, reporting immediate issues to manager
- Provided personal care tailored to individual needs, maintaining patient dignity and self-esteem
- Tailored care plans to meet service users' needs
- Enhanced physical and emotional wellbeing with empathetic care and compassionate support
- Assisted patients with limited mobility in positioning and transportation
- Safely transported patients using hoists and wheelchairs
Procurement officer
Nigerian Aluminium Extrusion Limited
Apapa/Oshodi, Lagos, Nigeria
07.2020 - 12.2022
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Reduced risk in supply chain through diligent vendor management.
- Established delivery schedules to keep stores fully stocked.
- Implemented new procurement strategies, enhancing overall business performance.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Maintained accurate records of purchases and pricing, ensuring transparency.
- Utilised market reports, trade periodicals and promotion materials to identify new business opportunities.
Customer service officer
Polaris Bank Ltd
Lagos, Lagos/Nigeria
06.2007 - 07.2019
- Set appointments with field teams to carry out service changes or deliver new products.
- Obtained feedback from customers to improve service experience.
- Responded to and summarised customer complaints and feedback.
- Provided professional and helpful support to new and existing clients.
- Prepared necessary forms to complete transactions.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Applied best practices to comply with customer service procedures.
Education
Bachelor of Science - Accounting
Ekiti State University
Ekiti State/ Nigeria 05.2008 - 10.2014
Skills
- Adapting to patient needs
- Confidentiality awareness
- Effective communication
- Organizational and Time Management
- Health and Safety Compliance
Certification
2024 Level 3 Diploma in Health & Social Care
2025 Level 4 Diploma in Health & Social Care
2025 Advanced Diploma in Health & Social Care
Timeline
Healthcare assistant support worker
First Practice Healthcare Ltd
01.2023 - Current
Procurement officer
Nigerian Aluminium Extrusion Limited
07.2020 - 12.2022
Bachelor of Science - Accounting
Ekiti State University
05.2008 - 10.2014
Customer service officer
Polaris Bank Ltd
06.2007 - 07.2019
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