Florina Afronie
London,UK
Summary
Highly analytical professional with a strong comfort level with numbers, demonstrated by excellent university exam results and applied skills in both academic and office settings. Possesses a team-oriented mindset with the ability to collaborate, motivate, spot potential problems, mitigate conflicts, and create practical solutions, honed through extensive experience in hospitality roles. Exhibits curiosity about business operations and performs well under pressure, with good commercial awareness and a firm understanding of business needs and competing interests, developed as a sole trader.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work history
Senior Waitress
Harvey Nichols, OXO Tower Restaurant
London, UK
2021.10 - 2026.03
- Exceeded seasonal and signature menu sales targets by 10% by introducing upselling strategies based on product knowledge and enhanced customer listening skills.
- Successfully implemented the Tevalis OS and POS payments system, liaising directly with the IT team to integrate new technology and streamline order processing.
- Improved team efficiency by engaging in training and mentoring of 2 new front-of-house employees.
- Played a key role in organising and executing special events, ensuring seamless service and customer satisfaction.
- Facilitated corporate social responsibility efforts by assisting with fundraising for the Alzheimer's Society and StreetSmart.
- Improved business efficiency, achieving a 50% reduction in food waste per cover.
Hospitality Team Member
Creams, 3F LTD
London, UK
2020.03 - 2021.06
- Acted as Customer Service Team Lead, trained new personnel ensuring high standards of service under pressure.
- Managed till operations, processed payments to suppliers, and maintained rigorous stock control, accurately reporting inventory discrepancies and shortfalls.
Residential Building Contractor
Sole trader
Lombardy, Italy
2011.03 - 2020.02
- Managed full financial and administrative cycle for the business, including accounts receivable/payables, invoicing, inventory management, and wages processing.
- Maintained financial compliance by handling all internal banking and budgeting processes and monitoring building operations to ensure adherence to official regulations.
- Administered all construction projects from initial planning/drafting for potential buyers to final purchase.
- Led and managed teams of up to 10 construction employees, concurrently applying robust health and safety protocols.
- Introduced new technologies and the use of modern tools.
- Reduced costs with diligent material sourcing and waste reduction techniques.
Education
BA - Accounting and Finance
University of Greenwich
UKEU Baccalaureate - Economics
High School
RomaniaSkills
- Analytical, comfortable with numbers, with excellent results at university exams, skills widely applied during school and in office jobs
- Team-oriented mindset, ability to collaborate, motivate people, spot potential problems, mitigate conflicts, create practical solutions, and excellent communication skills mastered in hospitality roles
- Curiosity about business operations; able to perform under pressure and stressful situations, with good commercial awareness and firm understanding of business needs and competing interests, skills acquired during experience as sole trader
- Proficient multitasking
- Basic accounting
- Intuitive customer needs anticipation
Certification
- Anti-Money Laundering (AML) - CIFA
- AI Literacy and Governance – ACCA, PwC
- Bloomberg Finance Fundamentals
- Fundamentals of Sustainability Programme Certificate - ICAEW
- BKUK Manual bookkeeping - SAGE
- Xero Accounting software L1 - XERO
- QuickBooks Online Essential Training – LinkedIn Learning
- Certified Entry-level Python Programmer – LinkedIn Learning
- Excel for Accounting – LinkedIn Learning
MULTILINGUAL
Romanian (native)
Italian (very good)
English (good)
French (intermediate)
INTERESTS
DIY and crafting, crosswords, sudoku, and support charities fundraising
Timeline
Senior Waitress
Harvey Nichols, OXO Tower Restaurant
2021.10 - 2026.03
Hospitality Team Member
Creams, 3F LTD
2020.03 - 2021.06
Residential Building Contractor
Sole trader
2011.03 - 2020.02
BA - Accounting and Finance
University of Greenwich
EU Baccalaureate - Economics
High School