Abolfazl Moaberfard

In this position I was working independently delivering food orders across the city, making sure orders were picked up and delivered safely and on time. I planned routes efficiently to avoid delays and always provided friendly customer service.

key achievements:
· delivered orders quickly while keeping food safe and secure
· managed time effectively in all weather conditions
· maintained strong customer ratings and positive feedback
· handled customer communication professionally
· improved route planning using different navigation tools
· maintained a clean and organised delivery setup

. Handled cash transactions accurately, ensured correct change was given every time.

. Followed all traffic laws, ensured safe transport of goods.

. Ensured timely delivery by maintaining a strict schedule.

. Checked vehicle regularly to maintain optimal performance on duty.

In this role I was working as part of a security team for different events and venues, making sure the environment was safe for staff and customers. I was checking tickets, controlling crowds and handling any issues professionally.

key achievements:
· maintained a safe environment by following all security protocols
· monitored guest behaviour and prevented potential incidents
· communicated clearly with staff and event managers
· handled conflict calmly and professionally
· assisted with emergency procedures when required
· ensured all entry and exit points were secure

. Received training in fire safety procedures, enhancing preparedness in case of emergencies.

. Provided first aid assistance when necessary, prioritising health and safety of all individuals present.

. Managed queues effectively during busy periods, reducing waiting times and maintaining visitor satisfaction.

. Improved safety by conducting regular patrols of premises.

here I worked as part of a housekeeping team making sure all hotel rooms and public areas were cleaned to a high standard. everyday I was doing different tasks like changing beds, cleaning bathrooms, restocking supplies and making sure every room was ready for new guests. I was also helping guests if they needed anything and always made sure the environment was safe, tidy and hygienic. I was constantly meeting hotel cleanliness targets by working safely and efficiently.

key achievements:
· learnt hotel housekeeping techniques and how to maintain rooms to brand standards
· met tight deadlines during busy check-in/check-out periods
· managed cleaning supplies and made sure all trolleys were fully stocked
· maintained hygiene and cleanliness across all areas of the hotel
· handled guest requests professionally and provided excellent customer service
· trained new employees and showed them how to follow housekeeping procedures
· improved room turnaround times without reducing cleaning quality
· followed all safety and chemical handling protocols
· ensured lost-and-found procedures were followed correctly
· helped the team achieve high guest satisfaction scores
reference: available on request

here I worked on shop floor duties helping customers, stacking shelves, working on tills and keeping the store clean and organised. I was also helping unload deliveries and making sure products were rotated properly to keep everything fresh.

key achievements:
· learnt how to operate tills and handle payments
· maintained stock levels and ensured shelves were fully replenished
· kept the store clean and safe for customers
· assisted deliveries and organised stock in the warehouse
· handled customer enquiries with a friendly approach
· promoted cost efficiency by reducing product waste