Florence Richermoz
Edinburgh
Summary
Determined and trustworthy front of house with many years of experience in luxury hotels. Delivering a friendly, authentic and
generous service, broadminded, thorough. Confident with a can-do attitude and good interpersonal skills. Keen to learn new skills,
adaptable and proactive self-starter.
Seeking to join a team as assistant manager.
Overview
16
16
years of professional experience
Work History
Hospitality Supervisor
Wilson Vale at DLA Piper
Edinburgh
11.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Consistently maintaining a high standard of service
- Assisted with evening functions by managing logistics and guest needs
- Checking cleaning schedules and temperatures
- Maintain storage area to the highest standards
Restaurant Manager
FHIOR Restaurant
Edinburgh
11.2022 - 11.2023
- Oversaw overall service operations to ensure exceptional customer experience
- Resolved customer complaints through effective communication and problem-solving.
- Handled recruitment processes to build a skilled and efficient team
- Maintain financial budgets and monitor expenses
- Coordinated staff rotas and holiday requests for optimal workforce management
- Events and Restaurant Reservations
- Coordinate the maintenance and repairs of the building
Restaurant Manager/Duty Manager
Sheildaig Lodge Hotel
Gairloch
04.2022 - 11.2022
- Managed and resolved guest complaints to ensure satisfaction
- Trained team to deliver high standards and consistent quality service
- Managing a team of 10 waiters
- Assessed stock take to maintain accurate inventory levels
- Processed payments accurately and managed cash handling procedures
- Making sure Health and Safety laws are respected
- Guests Check-in/Check-out
Chef de Rang
Restaurant Martin Wishart 1*
Edinburgh
05.2021 - 03.2022
- Section of the restaurant around 25 guests
- Reception, guests welcoming
- Mise en place for service
- Training of the new team
- Payment, cash handling
Temporary Butler, Estate manager
Private Household
Cambridge
10.2020 - 11.2020
- Management of the property and relevant parties
- Handled all service duties
- Tailored service for the family on call 24/7
- Maintenance, gardening, cleaning of the property
Hotel Assistant Manager
The Inn at Loch Tummel
Pitlochry
07.2020 - 09.2020
- Guests Check-in/Check-out
- Supervising all restaurant and hotel
- Managed restaurant reservations through phone and online systems
- Upselling food and drinks
- Mise en place for Breakfast - Lunch - Dinner
Chalet Host
Chilled Mountain
Alpe d'Huez
12.2019 - 04.2020
- Personalised service
- Concierge and Host
- Housekeeping and Maintenance of the Chalet
- Reservations and administrations
Staff Member
Windsor Castle
Windsor
12.2018 - 09.2019
- Retail customer assistant
- Knowledge of the Royal Household history
- Respecting the procedures
Restaurant Supervisor
Isle of Eriska 1*
Oban
02.2018 - 06.2018
- Making sure everyone follows the high standard of service
- Health and safety procedure
- Leading the commis and chef de rang
- Knowledge of the local products (foraging)
Supervisor
Spatisserie Coworth Park
Ascot
09.2014 - 06.2016
- Training new staff members
- Luxury service - Breakfast - Lunch - Afternoon Tea
- Cash handling
- Stock and order management
Supervisor
The Dorchester Hotel
London
06.2010 - 11.2013
- Maintain very high standards of service
- Health and safety, dietaries and requirements
- Learning and training all the procedures and service in a luxury environment
- Reservations, handover, cash handling
- Events planning and organising
Education
Attestation of Cabin Crew Safety Training Certificate -
09-2008
Certificate of professional development: Home maintenance - UK
07-2019
Baccalaureate SMS - Medical and Social Sciences
06-2004
Level 2 Food Hygiene and Safety Certificate -
03-2024
First Aid Certificate -
03-2024
Professional Thai Massage Health Certificate - Bangkok, Thailand
03-2017
Skills
- Excellent attention to detail
- Event management
- Guest experience enhancement
- Health and safety conscious
- Staff training
- Team leadership
- Real team player
- Microsoft Office
- Point of sale systems
- Reservation systems
Hobbies and Interests
- Wildlife Photography
- Surfing
- Snorkeling / Diving
- Hiking
- Foraging
Timeline
Hospitality Supervisor
Wilson Vale at DLA Piper
11.2023 - Current
Restaurant Manager
FHIOR Restaurant
11.2022 - 11.2023
Restaurant Manager/Duty Manager
Sheildaig Lodge Hotel
04.2022 - 11.2022
Chef de Rang
Restaurant Martin Wishart 1*
05.2021 - 03.2022
Temporary Butler, Estate manager
Private Household
10.2020 - 11.2020
Hotel Assistant Manager
The Inn at Loch Tummel
07.2020 - 09.2020
Chalet Host
Chilled Mountain
12.2019 - 04.2020
Staff Member
Windsor Castle
12.2018 - 09.2019
Restaurant Supervisor
Isle of Eriska 1*
02.2018 - 06.2018
Supervisor
Spatisserie Coworth Park
09.2014 - 06.2016
Supervisor
The Dorchester Hotel
06.2010 - 11.2013