Florence Brown
London,United Kingdom
Summary
Dynamic professional with expertise in P&L ownership and financial management, adept at driving local marketing and partnership strategies to enhance customer experience and retention. Proficient in Microsoft Office Suite, skilled in maintaining confidentiality, and experienced in supply sourcing and ordering. Demonstrates strong office coordination capabilities, including email and Zendesk management, alongside recruitment procedures. Committed to leveraging skills for organisational growth and efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
General Manager
Barry's UK
London
07.2022 - 03.2026
- Spearheaded growth of one of Barry’s top-performing UK studios, achieving 20% YoY revenue increase post-COVID through client retention strategies and upselling initiatives.
- Oversaw full P&L, budgeting, forecasting, and KPI performance - consistently exceeding commercial targets.
- Played a key role in new studio openings across London, assisting with site selection, launch strategy, hiring, and community integration.
- Built and led a high-performing team of 30+, increasing staff retention by 35% through training, coaching, and career development programs.
- Collaborated cross-functionally with marketing and HQ teams on local campaigns that increased footfall and class occupancy by 25%.
- Developed B2B partnerships with corporates and local businesses, generating new client funnels and revenue streams.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
Studio Manager
TRIB3
Manchester
05.2021 - 07.2022
- Launched and managed TRIB3’s Manchester flagship studio, contributing to its early-stage growth and brand awareness.
- Delivered sales and membership targets through lead generation, local partnerships, and events.
- Developed a high-energy studio culture that contributed to strong early adoption and retention metrics.
- Streamlined invoice processing procedures for smoother financial operations.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Managed supplier relationships to secure best pricing and service delivery.
Manager on Duty
Barry's
Manchester / Australia
09.2019 - 05.2021
- Managed supplier relationships to secure best pricing and service delivery.
- Maintained updated spreadsheets with metrics for tracking and reporting.
- Maximised team productivity by maintaining adequate levels of studio supplies.
- Organised and maintained filing system for easy staff access.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
Executive Assistant
JKS Restaurants
London
09.2018 - 09.2019
- Built strong relationships with corporate clients, agencies, and high-net-worth individuals to drive repeat business.
- Contributed to venue marketing strategies through customer feedback, event performance tracking, and CRM updates.
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Created expense reports with matching receipts.
- Arranged supplies, documents and spaces for meetings.
Education
BSc (Hons) - Health Sciences
University of Plymouth
Plymouth 09.2015 - 09.2018
Skills
- P&L Ownership & Financial Management
- Local Marketing & Partnership Strategy
- Customer Experience & Retention
- Microsoft office suite proficiency
- Confidentiality maintenance
- Supply sourcing and ordering
- Office coordination
- Email and Zendesk management
- Recruitment procedures
Affiliations
- Travel Planning
- Budgeting/Finance
- Mindfulness Practices
References
References available upon request.
Timeline
General Manager
Barry's UK
07.2022 - 03.2026
Studio Manager
TRIB3
05.2021 - 07.2022
Manager on Duty
Barry's
09.2019 - 05.2021
Executive Assistant
JKS Restaurants
09.2018 - 09.2019
BSc (Hons) - Health Sciences
University of Plymouth
09.2015 - 09.2018