Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florbela Ferro

Fareham

Summary

Self-motivated and friendly individual who thrives both as a team member and when working independently and unsupervised. Excellent communication skills and a positive, mature approach to work, consistently delivering results. Known for a hardworking nature and enthusiasm that not only motivates myself but also inspires others. Embraces challenges and takes pride in achieving high standards in every task undertaken. Always eager to learn new skills and participate in necessary training, currently seeking opportunities to further develop career and enhance skill set.

Overview

23
23
years of professional experience

Work History

Production Operative

Thales
06.2022 - Current
  • Operating of personalization and embossing machines
  • Monitored production operations to ensure production standards were met.
  • Proven ability to work independently with limited supervision in a pressurized environment, demonstrating flexibility and motivation by achieving all targets.
  • Quality Inspection.
  • Vault operation ,goods receiving and shipping


Warehouse Operator

Estee Lauder
10.2018 - 06.2022
  • Ensure the goods represent well and meet customer and company requirements.
  • Provided Leadership and directive for employees, supervising activities to increase productivity and efficiency at work.
  • Proven ability to work in a busy environment and prepared to help out the rest of the team, whilst striving to deliver exceptional standards.
  • Maintained the products and quantity are located in the correct location of the warehouse to improve stock control system.
  • Organized and maintained a workplace area to maintain a high level of health and safety standards and productively complete the order.

Catering Assistant

HC3S
09.2016 - 07.2017
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Assisted chefs by preparing simple salads, sandwiches, and sides.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Followed food safety practices and sanitation guidelines.

Reservations Consultant

Slide and Splah Water Park
03.2008 - 09.2013
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Identified potential partnership opportunities with local businesses such as hotels or attractions; developing referral networks that drove additional business.
  • Maintained strong relationships with clients through personalized service and prompt communication.
  • Managed high-volume phone lines while maintaining professionalism under pressure during peak periods of demand.
  • Provided customers with information about availability and pricing.

Transport Planner

Transol Transportes Lda
10.2005 - 10.2006
  • Structured schedules to complete tasks and streamline workflows.
  • Worked with team members to deliver effective customer service strategies.
  • Adeptly handled high number of inbound calls per day.
  • Plan and handle the next day schedule for the 54 company drivers.

Corporate Travel Coordinator

MyTravel Portugal
06.2001 - 08.2005
  • Increased client satisfaction by efficiently managing travel bookings, accommodations, and itinerary changes.
  • Managed relationships with preferred vendors to secure exclusive discounts and benefits for the company.
  • Reduced overall travel costs by consistently monitoring industry trends and identifying opportunities for negotiated deals or alternative options.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Education

GCSEs - Science and Technology

Sec. School Poeta Antonio Aleixo
Portimão, Faro
01.1999

Skills

  • Computer literacy
  • Fast learner
  • Administrative skills
  • Organize and priorities a busy schedule
  • Flexibility to handle different jobs, tasks and projects when required
  • Capable of analyzing and solving problems
  • Able to set and reach targets
  • Ability to work under pressure
  • Attention to detail
  • Knowledge of health and safety
  • Practical experience of checking and accepting deliveries
  • Team player

Timeline

Production Operative

Thales
06.2022 - Current

Warehouse Operator

Estee Lauder
10.2018 - 06.2022

Catering Assistant

HC3S
09.2016 - 07.2017

Reservations Consultant

Slide and Splah Water Park
03.2008 - 09.2013

Transport Planner

Transol Transportes Lda
10.2005 - 10.2006

Corporate Travel Coordinator

MyTravel Portugal
06.2001 - 08.2005

GCSEs - Science and Technology

Sec. School Poeta Antonio Aleixo

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Florbela Ferro