Amarjot Singh Bilkhu

I currently work within the Platform and Infrastructure Engineering function at Flutter UK & Ireland. My team as a whole share responsibility for the design, implementation, and support of both on-premises and cloud-based infrastructure across key areas including compute, storage, backup, and virtualization technologies for Betfair, Paddy Power, and Sky Betting & Gaming, which are all brands for FlutterUKI.

While the scope of my role is broad, it primarily focuses on project-based work, with some involvement in BAU (Business As Usual) operations. My core responsibilities lie in cloud infrastructure, virtualization, storage, and backup systems, though I actively contribute to tasks beyond these areas when needed.

Our team’s overarching goal is to automate, enable, and optimize technology solutions across the business—ensuring that all infrastructure we build, manage, integrate, and support meets the evolving needs of Flutter UK & Ireland.

I currently work within the Platform and Infrastructure Engineering function at Flutter UK & Ireland. My team as a whole share responsibility for the design, implementation, and support of both on-premises and cloud-based infrastructure across key areas including compute, storage, backup, and virtualization technologies for Betfair, Paddy Power, and Sky Betting & Gaming, which are all brands for FlutterUKI.

While the scope of my role is broad, it primarily focuses on project-based work, with some involvement in BAU (Business As Usual) operations. My core responsibilities lie in cloud infrastructure, virtualization, storage, and backup systems, though I actively contribute to tasks beyond these areas when needed.

Our team’s overarching goal is to automate, enable, and optimize technology solutions across the business—ensuring that all infrastructure we build, manage, integrate, and support meets the evolving needs of Flutter UK & Ireland.

Working on a wide range of projects and tasks, supporting the automation and framework at PPB. Support and test deployments of PPB applications via CI/CD using various tooling such as Jenkins, Go Pipelines, Ansible. Implement and test new code/features for ongoing enhancement of the PPB automation stack.

• Working from inception of projects through to BAU support of Betfair products for the Sports Partners / Exchange teams. Using knowledge in continuous delivery and configuration management to assist in and accomplish effective automation, release and testing of Betfair applications. Handle technical relationships with partners and various development teams.
• Responsibilities:
• Provide first point of contact for support tickets and requests for Openbet, Betfair Video and Timeform
• Monitoring of critical Sportsbook applications via tools such as Nagios, Splunk and Sensu
• On-board applications to OpenStack platform via continuous delivery pipelines
• Perform application releases / bug fixes deployed using automation tooling i.e. ansible, Go, Jenkins
• Source code manage for Chef and Ansible via GIT / SVN
• Continuous use of Linux, networking and database knowledge for application support
• Working in Agile framework environment

• Providing support for Betfair’s website which is hosted on multiple Linux servers, running java based applications. Ensuring the various environment queues are checked and tickets are assigned, owned and actioned. Perform deployment of application releases to both development and production environments. Working with support tickets until resolution and engage with embedded Linux engineers where required.
• Responsibilities:
• Provide first point of contact for support tickets and requests
• Use of Opsview to monitor any server status and issues
• Perform application releases to development and production environments
• Creation of Linux VMs for development and production environments
• Use of Opscode Chef to deploy application releases
• Perform full root cause analysis on any outages or problems within supported application
• Escalating any major issues or outages to manager
• Manage netscalers during process of release deployments
• Raise and perform system changes in accordance to change management
• Basic bash scripting and adhoc Linux environment support
• Troubleshoot errors within log files using Splunk
• Work as embedded engineer within multiple development scrum teams
• Use of Kanban to manage and work with project and tasks
• Achievements:
• I have managed to gain a Red Hat certification in the form of RHCSA during the first couple of years as a Linux Engineer.

• Providing support for 2500+ user base across 6 sites – UK, Malta, USA, Romania, Gibraltar & Australia. The network primarily consists of Windows 7 operating systems with some XP and Mac OS.
• Responsibilities:
• IT Equipment (PC, laptops, printers, routers & mobile phones) setup
• Windows Server 2008 and 2003 Active Directory
• Network patching
• Print server and printer management
• Imaging and remote software installation via SCCM
• Software inventory system managed for whole site
• Occasional scripting (Batch, VBS, PowerShell)
• Group policy admin
• VM setups of Windows server 2008, 7 and XP using Hyper-V
• Setup & management of new user accounts and hardware
• Office/Desk moves
• Blackberry Administration
• Documentation and user guides
• Liaising with various other team to complete projects i.e. Office 2010 rollout (Window), Network VLAN changes after mass office move (Networks)
• Achievements:
• Within the first year at Betfair I managed to complete 2 Microsoft exams to gain an MCITP in Windows 7.

• Responsible for supporting approximately 350 users within a predominantly Windows XP networked environment. Having worked as a 1st line analyst for 18months I managed to progress into the role of a 2nd/3rd line support analyst.
• Responsibilities:
• IT equipment setup (PC, laptops, printers, mobile devices), Active Directory account management, Telephone and network patching, server group policy admin, switch port configuration and VLAN changes, Symantec Ghost Cast imaging, Clearswift MIMEsweeper email system management, Backups (Veritas) Admin, Production of monthly reports, SLAs and User guides.
• Achievements:
• During my time at the TDA I have managed to gain a MCSA in Microsoft Windows 2003 Server, ITIL foundation IT Service Management qualification and CompTIA Network+ certification.

• Providing support for Housing Corporation users within the Citrix Metaframe environment. Use of Active Directory to create and manage user accounts. Control Management Console used to monitor user sessions within Citrix environment and guide users through setup configuration settings for applications. Liaising with 2nd/3rd line support teams to assist in resolving more complex issues regarding server issues.

• Providing comprehensive support and assistance, to residential and business customers Claranet ISP. Assist with configuring and troubleshooting dialup connections on Windows and Mac platforms. Using various networking commands via putty to troubleshoot networking and email issues. Help with setup and configuration of routers/modems. Resolving upwards of 70 calls each day as part of a technical support team as well as liaising directly with 2nd and 3rd line support teams to resolve more complex enquiries