FLAVIAN JOSEPH
Portsmouth,Hampshire
Summary
Dedicated second-year Computer Science student at the University of Portsmouth, with experience in leadership, volunteering, and delivering excellent service in busy environments. Highly motivated to gain hands-on experience in ICT, bringing strong work ethic and a positive attitude to all tasks. Well-versed in hospitality industry with focus on providing topnotch customer service in fast-paced bar environments. Capable of enhancing customer satisfaction and driving business growth through professional and friendly service. Combines in-depth knowledge of mixology, superior communication skills, and keen attention to detail to create memorable guest experiences.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Retail Assistant
Piglets Pantry for Portsmouth FC
Portsmouth, Hampshire
11.2024 - Current
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Ensured visual merchandising standards with regular display updates.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Supported team members for improved operational efficiency.
- Maintained clean shop floor, promoting welcoming environment.
- Provided coverage during peak times to manage customer flow effectively.
- Assisted in stock replenishment to maintain store appearance.
- Helped in the setup of special events and promotional activities within the store.
- Delivered excellent customer service by answering queries and providing product information.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Maintained accurate records to track cash handling activities.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Handled transactions, maintaining accurate till records.
Pick Packer
Natures Way Foods
Chichester, West Sussex
12.2023 - 12.2024
- Maximized productivity through consistent adherence to established processes.
- Maintained clean work environment to ensure safety at all times.
- Minimised errors for smooth operations by meticulously checking and double-checking items.
- Upheld quality standards, ensuring only undamaged items were shipped out.
- Facilitated swift dispatch by packaging goods securely and correctly for shipment.
- Kept accurate records of picked and packed goods for audit purposes.
- Recycled packaging materials responsibly, contributing towards greener environment.
- Assembled boxes swiftly, enabling speedy packing process.
- Lifted heavy goods carefully using appropriate equipment, avoiding potential injury.
- Performed regular stock checks for better inventory control.
- Met tight deadlines by prioritising urgent orders effectively.
- Implemented efficient pick routes, enhancing time-management.
- Handled fragile items delicately whilst packing, preventing breakages in transit.
- Ensured timely delivery by picking and packing orders efficiently.
- Assured order accuracy by thorough cross-checking of picked items against invoices.
- Streamlined warehouse organisation with proper item placement.
- Prevented product damage by correctly assembling shipping boxes and securing packing contents.
- Avoided shipping errors by correctly labelling orders for despatch.
- Guaranteed a risk-free warehouse centre, adhering to health and safety regulations across all tasks.
- Securely transported received supply to allocated storage spaces, operating forklift.
- Optimised workflow with systematic approaches to picking and packing tasks.
Bar Staff
Mint People & Events
Portsmouth, Hampshire
11.2023 - 11.2024
- Provided excellent customer service, took orders, prepared beverages, and managed stock
- Maintained bar cleanliness and ensured compliance with health and safety regulations
- Increased sales by 15% through upselling techniques
- Recognized for positive customer feedback and streamlined service
- Ensured customer satisfaction by providing excellent service
- Managed bar inventory for efficient operation
- Served customers to foster a friendly atmosphere
- Cleaned and sanitised bar area, maintaining high standards of hygiene
- Made cocktails for customer enjoyment
- Prepared beverages, ensuring consistent quality
- Checked identification to maintain legal compliance
- Engaged in upselling techniques, boosting sales revenue
- Managed customer disputes effectively, preserving the business reputation
- Adhered to health and safety regulations strictly
- Rotated stock regularly, reducing waste from expired products
Education
Ordinary Level - Mathematics, English, additional subjects
Marian Boys Secondary School
Tanzania 01.2017 - 11.2020
Advanced Level - Chemistry, Physics, Mathematics
Marian Boys
Tanzania 07.2021 - 05.2023
BSc (Hons) - Computer Science
University of Portsmouth
Portsmouth 09.2023 - 07.2026
Skills
- Basic proficiency in ICT-related tasks
- Customer Service
- Bartending
- Alcohol order processing
- Wine, beer and cocktails expertise
- Changing beer kegs
- Positive attitude
- Handling difficult customers
- Customer satisfaction enhancement
- Adaptable to peak times
- Retail industry understanding
- Retail technology use
- Product labelling
- Health and Safety regulations
- Loss prevention
- Face-to-face selling
Languages
Fluent in English
Beginner
Swahili
Beginner
French
Beginner
Personal Information
Date of birth: 12/05/04
Custom
- Reading books
- Exploring educational content through various media
Timeline
Retail Assistant
Piglets Pantry for Portsmouth FC
11.2024 - Current
Pick Packer
Natures Way Foods
12.2023 - 12.2024
Bar Staff
Mint People & Events
11.2023 - 11.2024
BSc (Hons) - Computer Science
University of Portsmouth
09.2023 - 07.2026
Advanced Level - Chemistry, Physics, Mathematics
Marian Boys
07.2021 - 05.2023
Ordinary Level - Mathematics, English, additional subjects
Marian Boys Secondary School
01.2017 - 11.2020
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