Flavia Dacroce
Runcorn
Summary
Friendly and organised hospitality supervisor with proven experience in team coordination, guest service, and daily operations. Recognised for strong communication skills, problem-solving ability, and consistent attention to detail. Enjoys creating a welcoming environment and helping staff perform at their best.
Overview
5
5
years of professional experience
Work history
Supervisor (Promoted from Wine Advisor)
Vagabond Wines
London
11.2022 - 09.2025
- Responsible for opening and closing the bar, ensuring smooth daily operations.
- Supervised and assigned daily tasks to the front-of-house team to deliver excellent customer service.
- Provided personalised wine recommendations and created a welcoming atmosphere for guests.
- Managed table reservations, ensuring smooth seating flow and maximising guest experience during busy service periods.
- Managed weekly stock counts and coordinated supplier orders to maintain inventory levels.
- Supported staff training and encouraged teamwork to achieve service and sales goals.
Import Assistant
Nelson Heusi Customs Brokerage
Itajai, Brazil
03.2021 - 06.2022
- Developed strong organisational and multitasking skills by coordinating multiple import operations simultaneously.
- Demonstrated excellent attention to detail while managing international documentation and tight deadlines.
- Communicated clearly and professionally with clients and suppliers from different countries, ensuring smooth information flow.
- Managed unexpected challenges calmly, helping maintain service quality under pressure.
- Ensured accurate data entry and record keeping to support efficient daily operations.
Education
Higher Education Diploma - International Trade
Uninter University Centre
Curitiba, Brazil /2020 - /2023
WSET Level 1 Award in Wines -
Wine & Spirit Education Trust
London 04.2001 - /2024
Skills
- Excellent customer service and communication
- Team leadership and staff coordination
- Stock control and supplier management
- Fast learner with strong adaptability
- Payment processing and POS systems
- Multitasking under pressure
- Attention to detail
- Languages: Portuguese (native), English (fluent)
Timeline
Supervisor (Promoted from Wine Advisor)
Vagabond Wines
11.2022 - 09.2025
Import Assistant
Nelson Heusi Customs Brokerage
03.2021 - 06.2022
WSET Level 1 Award in Wines -
Wine & Spirit Education Trust
04.2001 - /2024
Higher Education Diploma - International Trade
Uninter University Centre
/2020 - /2023