Firmina Da Luz Machado De Mendonca
Macau
Summary
Creative Fine Arts graduate with five years of experience in catering and hospitality. Combines strong communication skills with adaptability and a proactive approach to challenges. Demonstrates leadership and reliability in fast-paced environments, while fostering collaboration in diverse teams. Fluent in English and conversational in Cantonese, facilitating effective interaction in multicultural settings.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Restaurant supervisor
Sri Non Thai Street Food
Leeds, West Yorkshire
2021.06 - Current
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Trained new staff members, leading to improved service standards.
- Established effective communication channels between front and back of house teams for smoother operation.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Managed inventory to avoid shortages and reduce waste.
Restaurant waiter
Bento Japanese Street Food and Izakaya
Leeds, West Yorkshire
2020.05 - 2021.09
- Worked effectively under pressure during peak hours, ensuring timely services.
- Navigated busy dinner rushes without compromising quality of service.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
Education
Foundation Degree in Arts - Art and Design
Leeds Arts University
Leeds 2021.08 - 2022.06
Bachelor of Arts - Fine Art
Leeds Arts University
Leeds 2022.09 - 2025.07
Skills
- Catering operations experience
- Strong leadership style
- Time management
- Diverse team collaboration
- English - Fluent
- Cantonese - Conversational
- Digital design proficiency
Affiliations
- Photography and design
- Golf
- Travelling
- Cooking and baking
Certification
NCASS - Level 2 Food Hygiene Training
Timeline
Bachelor of Arts - Fine Art
Leeds Arts University
2022.09 - 2025.07
Foundation Degree in Arts - Art and Design
Leeds Arts University
2021.08 - 2022.06
Restaurant supervisor
Sri Non Thai Street Food
2021.06 - Current
Restaurant waiter
Bento Japanese Street Food and Izakaya
2020.05 - 2021.09