Fiona Payne

• Manage a team of two Sales Progressors, providing training, support, and performance oversight.
• Oversee a pipeline of approximately 100–150 residential property transactions, including complex and high-risk cases, while independently managing my own sales from offer agreed through to completion.
• Set monthly exchange targets monitoring team performance to ensure service levels and progression timescales are maintained.
• Attend management meetings and provide updates, exchange forecasts, and performance analysis for senior management.
• Implement and maintain a solicitor panel to strengthen relationships, improve communication, and enhance overall service levels.
• Build and maintain strong relationships with solicitors, agents, brokers, buyers, and sellers to support smooth transaction management.
• Negotiate solutions between all parties to help overcome issues relating to surveys, mortgages, chains, pricing, legal delays, and timescales.
• Proactively progress transactions through to exchange and completion, identifying and resolving issues early to minimise delays and fall-through risk.
• Provide clear, calm, and professional communication throughout the process, helping to manage expectations and reassure clients during challenging situations.
• Manage monthly invoicing and reconciliation for solicitor referral fees.
  

• Managed property sales from offer agreed through to completion, including complex chains.
• Built strong relationships with buyers, sellers, solicitors, brokers, and agents.
• Proactively chased transactions to reduce delays and fall-throughs.
• Coordinated communication across property chains to keep sales progressing smoothly.
• Produced exchange forecasts and pipeline reports for management.
• Supported and mentored junior team members.
• Identified process improvements to increase efficiency and customer satisfaction.
• Maintained accurate records and ensured compliance with AML and GDPR requirements.
• Resolved issues quickly and professionally while delivering high levels of customer service.

Worked closely with buying, logistics, and franchise partners to develop and trade successful international clothing ranges across multiple markets. Analysed sales performance to create seasonal plans and reforecasts, while tailoring launches around regional events and cultural calendars to maximise sales opportunities. Negotiated supplier costs and MOQs to improve margins, managed critical paths and global logistics to ensure timely stock delivery, and built strong franchise partner relationships through seasonal presentations and market-specific strategies. Proactively managed in-season risks, opportunities, and excess stock to protect forecasts and maximise business performance.

Managed a £10m Open to Buy across 2,500 seasonal options, delivering commercially balanced product ranges for franchise partners across 90+ international stores. Helped increase average sales density from £215 to £250 per sq ft over three years through strong trading strategies, proactive commercial planning, and close collaboration with franchisees, marketing, and store operations teams. Reviewed and challenged seasonal OTBs to align with UK business strategy, identified growth opportunities, and managed risks relating to political and economic uncertainty to protect performance. Oversaw stock intake planning, reforecasting, and on-time delivery, while leading a team of six and securing stock for new international store openings across multiple global markets.to minimise disruption and protect performance.
commitment accordingly.

Managed a £10 million Open to Buy across approximately 2,300 seasonal options, while developing new BHS Kids and Tammy standalone store concepts. Worked closely with store operations and marketing teams to support the launch of international stores and concessions, including locations across Moscow, Dubai, Abu Dhabi, Slovakia, Romania, Kuwait, Saudi Arabia, and Japan. Contributed to strong trading performance in new concept stores, carried out market visits to assess expansion opportunities, and acted as a Tammy brand ambassador to existing and prospective international partners.

Managed a team of five to deliver operational objectives and support international growth, while leading partner communications during the transition from BHS Older Girls to Tammy to ensure a smooth changeover. Worked closely with UK and international directors to develop expansion strategies, secured stock with international partners ahead of store closures, and improved ordering processes while raising the profile of the international division within the wider business.

Delivered day-to-day duties accurately and efficiently, quickly adapting to new tasks and systems to improve productivity. Worked effectively under pressure to meet tight deadlines while maintaining a professional, friendly, and supportive approach with colleagues and customers.