Finn Hughes

My initial role within the business to which the following responsibilities and expectations below were achieved to a high standard on a consistent basis:

• Processed incoming and outgoing mail to maintain timely postal services.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Built and maintained strong working relationships with colleagues.
• Maintained accurate records and documentation for reliable reference.
• Input current metrics into tracking documents and spreadsheets and prepared reports.

Following recognition throughout the business, I was swiftly promoted to a faster paced working environment where my skills gained were developed further in a more challenging role.

I have taken on a number of new responsibilities and challenges whilst in this position namely:

• Maintained accountability for first point-of-contact from clients, addressing issues and escalating complex concerns for further remediation.
• Completing varied exclusive daily, weekly and monthly reports, spreadsheets and tasks to SLA deadlines for priority clients to an extremely high standard with maximum efficiency.
• Building rapport with clients of differing importance within the business, delivering a consistent quality service.
• Managing 150-300 separate files per day, whilst maintaining multiple email inboxes, attending various client calls and meetings.

Being in this role has outlined the significance of client relationships and working to deadlines set within SLA. I have been able to share my knowledge to provide training to current and new members of my department, easing the workload of my superior peers, training and knowledge shared with my colleagues was credited and acknowledged by many within the business, with my training material and notations used in business proposals and collaborative Bid Writing processes; contracts won during these processes increased the caseload for my department by 33%, ensuring a higher profit margin and turnover.

Following a merger between the two companies, I was selected to retain my position amid redundancies throughout the business. Acquiring this role, previously shared between five individuals, harnessed the responsibility to run the entire caseload, a total of 4500 individual open client files and complete reporting of all length and significance to strict SLA deadlines. Delivering training and providing clear and thorough instructions to new colleagues; suggesting various automations and efficiencies to simplify, yet improve quality of work delivered to clients.

Maintained accurate records of received documentation and application statuses.

• Verified applicant financial information to mitigate risk exposure.
• Updated system documentation to ensure compliance with regulations.
• Delivered positive candidate experiences from initial screening to start date.