Jordan Mitchell

• Responsible for the administration and management of data-feeds into XPlan and the client portal
• Responsible for the onboarding of discretionary clients and transferring assets into those accounts
• Providing administrative support to financial advisers and paraplanners across the organisation
• Lead in creating and developing processes and procedures related to back-office systems

• Responsible for accurate and timely delivery of investment reporting for equity and credit funds in line with client agreements using Microsoft Office and Power BI
• Responsible for reviewing investment commentary and performance attribution for UCIT, PRIIP, and KIID Fund Reports
• Ensured that all BAU pre period end preparation work was completed correctly and on time
• Responsible for maintaining audit trail records, assisting with compliance monitoring requests

• Responsible for investment reporting of equity, credit, multi-asset, OEIC, LDI, UCIT for pooled and segregated funds on monthly, quarterly and annual periods

• Responsible for production of UCIT, PRIIP, KIID and SFDR disclosures for regulatory purposes

• Worked on valuations, statements and performance attribution for the purposes of IBOR/ABOR datasets

• Responsible for creating client pitchbooks and marketing material using PDF and Microsoft PowerPoint

• Proactively sought out new opportunities for continuous improvement within the reporting process and client servicing

• Responsible for new mandates, ensuring that reporting requirements were agreed and scheduled

• Responsible for the opening/closing of investment accounts for corporate and retail clients using the Phoenix platform
• Responsible for the KYC/AML/CDD onboarding process for all clients using Lexis Nexis
• Conducted deep research on PEP profiles for medium and high risk clients for compliance purposes using WorldCheck

• Managed fund queries on (ETFs, Mutual funds, Index and Passive) using the EMX secure messaging system
• Conducted a project on data analysis for client reporting purposes using Microsoft Excel

• Liaised with internal stakeholders to achieve completion on all client projects using Microsoft Office
• Managed all client complaints in conjunction with the Financial Ombudsman