Finley Thygesen
Milton Keynes,Buckinghamshire
Summary
Dedicated individual with a strong foundation in customer service and team collaboration, known for dependability and effective problem resolution. Demonstrates expertise in product knowledge, complaint handling, and returns processing, ensuring customer satisfaction and loyalty. Skilled in time management and salesmanship, with a proven ability to enhance customer experiences and drive sales.
Overview
2
2
years of professional experience
Work history
Retail Assistant (Temp role)
Love Local
Milton Keynes
2023.09 - 2026.01
- Helped customers on the shop floor and at the tills
- Handled payments and kept the till accurate
- Dealt with customer questions and resolved issues calmly
- Followed store procedures when processing returns and exchanges
- Supported the team during the busy Christmas period
- Restocked shelves and monitored stock levels
- Helped maintain clean and organised product displays
- Assisted with closing duties and keeping the store tidy
E-Commerce assistant (Part time)
Neo Arete Ltd
Milton Keynes
2025.03 - 2025.06
- Researched and sourced products for resale using price comparison and demand analysis
- Purchased stock and communicated with suppliers to ensure products were available
- Packed and dispatched customer orders accurately and on time
- Updated Amazon systems to keep listings, pricing and stock levels correct
- Processed returns and responded to customer queries professionally
- Helped monitor seller performance through regular account checks
Crew Member (Temp role)
Five Guys
2024.10 - 2025.01
- Created a warm and welcoming experience for customers at the tills
- Handled payments accurately and managed the cash register
- Worked closely with kitchen staff to ensure orders were prepared on time
- Delivered accurate orders quickly during busy periods
- Dealt with customer issues calmly and professionally
- Helped maintain high service standards, contributing to positive secret shopper feedback
Education
Advanced Media Diploma -
Milton Keynes College
Milton Keynes 2024.09 -
GCSEs -
Greenacres Bedford
Bedford 2019.09 - 2024.09
Skills
- Customer service
- Team collaboration
- Dependability
- Product knowledge
- Complaint handling
- Returns processing
- Time management
- Salesmanship
- Problem resolution
Accomplishments
- Successfully sourced over 400 profitable products
- Head Charity Prefect
- Led fundraising initiatives for school charities
- Duke of Edinburgh Award
References
References available upon request.
Affiliations
- Media creation and review, Lego design and build, charity work, socialising.
Timeline
E-Commerce assistant (Part time)
Neo Arete Ltd
2025.03 - 2025.06
Crew Member (Temp role)
Five Guys
2024.10 - 2025.01
Advanced Media Diploma -
Milton Keynes College
2024.09 -
Retail Assistant (Temp role)
Love Local
2023.09 - 2026.01
GCSEs -
Greenacres Bedford
2019.09 - 2024.09