Jo Murray

• Ensure project information is accurate and up-to-date; by uploading and inputting hard copy information promptly and efficiently.
• Proactively sending reminders & assisting contractors with corrections for their monthly invoices.
• Creating and receipting purchase orders for staff and projects.
• Support management and colleagues by undertaking and advising on data efficiency projects
• Adhere strictly to policies and procedures for continued company compliance.

• Carefully review each invoice and requisition for payment, resolving errors prior to processing.
• Monitor past due accounts and pursue collections on outstanding invoices.
• Ensure continuity of data across systems and assist colleagues to set up and run projects easily and efficiently.
• Deliver polite, professional and timely , customer service - written and verbal - as first line support on the company IT helpdesk.
• Answer and direct incoming calls to relevant staff members using multi-line telephone system.
• Google Workspace and Gmail administration.

• Data entry support to team of technical surveyors.
• Trained as a reference data administrator for new class ship survey information.
• Assisted in supporting the transition of 1990s survey information database to a new one.
• Utilised Microsoft 365; Outlook, SharePoint & Skype Business.
• Understanding Health & Safety issues in accordance with corporate rules & guidelines.

• Input confidential medical data speedily & accurately.
• Adhere to company & NHS confidentiality policies & procedures.

• Maintain excellent customer satisfaction by providing helpful, friendly and attentive customer service on the shop floor and by telephone.
• Security key holder, manage retail premises in absence of Owner/Director.

• Screen incoming telephone calls and enquiries, directing them through appropriate communication channels.
• Organise personal and professional calendars, including reminders and updates for upcoming meetings and events.

• Security key holder, Office Reception, Customer & Staff problem resolution, PA duties & general housekeeping.

• Assist in developing & managing Projects with Partners to access funding and organised an inter-agency public open day event.

• Gained an understanding & working knowledge of Southampton City Council structure & practices including confidentiality & data protection

Coaching Ethics ⬥ Coaching Skills ⬥ Listening & Reflecting Skills ⬥ Goal Setting & Facilitating Growth ⬥ Intuitive Development & Practice

An extensive range of electronic learning subjects, including; Teamwork , Leadership , Customer Dispute Resolution & Project Management .

Y183 Starting with Psychology

Information Technology: Microsoft Word 2003-10 ⬥ Microsoft Access 2003-10 ⬥ Microsoft PowerPoint 2003-10 ⬥ Microsoft Excel 2010 ⬥ Paint Shop Pro ⬥ SAP R/3 Release 4.6

Adobe 7 Photoshop ⬥ Adobe 10 Illustrator ⬥ Quark X Press⬥ Dreamweaver MX ⬥ Digital Photography ⬥ Idea Generation ⬥ Idea Sketching

• Art & Arithmetic - above 77%.
• Physics & Chemistry - above 67%.
• Maths & English - above 67%.
• History - above 50% .