Finley Carter
Shrewsbury,West Midlands
Summary
Experienced hospitality professional with a strong background in customer service and event coordination. Demonstrates expertise as a Barista, efficiently managing high-volume service environments while maintaining quality and consistency. Proven ability to independently manage operations, including opening and closing procedures, stock management, and equipment maintenance. Skilled in public relations, effective communication, and hospitality management, fostering positive experiences for guests and colleagues alike. Committed to upholding health and safety standards in food and beverage serving roles.
Overview
6
6
years of professional experience
Work History
Waiter
Goat Ledge
06.2021 - 08.2026
- As a fully trained Barista, I served customers efficiently, taking orders, preparing a range of coffee and drinks to a consistent standard, and processing payments with accuracy and speed during busy periods. Working on and off across summers, I was trusted to open and close the café independently, managing stock, equipment, and daily setup with minimal supervision. I built strong rapport with regular customers and brought a consistently friendly, welcoming manner to every shift, helping create a positive atmosphere for both customers and colleagues.
Steward
Co-op Live
01.2024 - 07.2026
- As a Steward, I managed ticket verification and guest admission, ensuring a smooth and secure entry process for large numbers of attendees. I directed guests to their seats and kept queues moving efficiently, maintaining order during high-footfall periods at various events. I handled customer complaints professionally, offering practical solutions to resolve issues, and maintain a positive experience. I also stayed alert to suspicious behaviour, escalating concerns to management or external authorities when necessary to help ensure the safety and security of guests, and staff.
Dining room assistant
Concord College
01.2021 - 01.2023
- As part of the catering team, I assisted with meal preparation and ensured cleanliness was maintained across the dining area throughout service. I upheld strict hygiene and food handling standards to ensure full compliance with health and safety regulations. I also organised serving stations, keeping equipment ready and food presented neatly and appealingly, and provided welcoming hospitality to support students and staff, helping create a positive dining experience during busy periods.
Education
Football business and media - Journalism
UCFB
Manchester08.2026
A -Levels - Media studies, Sociology, Geography
Shrewsbury College
01.2023
Skills
- Public Relations
- Barista trained
- Independent
- Teamwork
- Leadership
- Effective communication
- Event coordination
- Hospitality management
- Food and beverage serving
- Punctuality and reliability
Timeline
Steward
Co-op Live
01.2024 - 07.2026
Waiter
Goat Ledge
06.2021 - 08.2026
Dining room assistant
Concord College
01.2021 - 01.2023
Football business and media - Journalism
UCFB
A -Levels - Media studies, Sociology, Geography
Shrewsbury College