Summary
Overview
Work History
Education
Skills
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Languages
Accomplishments
Certification
Affiliations
Timeline
References
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Alexander Akhigbemen

Alexander Akhigbemen

East Ham,East London

Summary

Bar Manager with strong track record of success in all areas of restaurant operations. Resourceful and hardworking with excellent attention to detail and organized nature.

Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.

Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach.

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certificate

Work History

Waiter

Bacchanalia
East Ham, London
09.2023 - Current
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Practiced healthy and safety measures to comply with regulations.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Managed timing standards in food deliveries to minimise delays.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Attended to customer's needs proactively for first-class waiting service.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Wrote reports outlining project progress and results.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Created and maintained displays and signs.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Oversaw daily operations to achieve high productivity levels.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Delivered services to customer locations within target timeframes.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed plans and strategies to promote continuous improvement.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Leveraged strategic networking to create new business opportunities.
  • Improved efficiency and productivity by acquiring new skills.
  • Successfully delivered on tasks within tight deadlines.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Designed digital and print materials to engage audiences.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Thoroughly sterilised and sanitised clinical equipment and accessories.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Massaged patient tissue and delivered other non-pharmacological pain relief.
  • Aided midwives with patients during pregnancy and birth.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Actively developed professional healthcare competencies through regular training.
  • Monitored client health conditions and reported immediate issues to manager.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Applied positive customer service approach to increase satisfaction levels.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Handled high volume calls to address customer inquiries and concerns.
  • Operated machinery to achieve targets while following regulations.
  • Increased customer satisfaction by resolving issues.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Completed customer orders with speed and accuracy.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Positioned, lifted and transported patients with limited mobility.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

Waiter bartender

Bacchanalia
Altham, Lancashire
09.2023 - Current
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Verified completed orders and served guests at tables.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Increased order value by upselling sides, drinks and desserts.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Maintained bar stocks, replenishing daily as necessary.
  • Advised customers on wine and beverage pairings with selected food items.

Healthcare assistant

St Gabries Medical Centre
Benin City/Ekpoma, Ngeria
07.2021 - 07.2023
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Safely escorted patients to and from medical appointments and hospital visits.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Delivered tailored assistance to customers with disabilities.
  • Leveraged strategic networking to create new business opportunities.
  • Explained treatments and hospital processes to patients.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Improved efficiency and productivity by acquiring new skills.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Served customers to drive sales and deliver top-quality experiences.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Analysed data and information to identify issues and create tailored solutions.
  • Handled high volume calls to address customer inquiries and concerns.

I.T

TSL Nigeria
East Ham, Nigeria
07.2020 - 10.2021
  • Forecasted sales trends to plan team resourcing.
  • Supported team by demonstrating respect and willingness to help.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Increased revenue by upselling and recommending products.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Assisted with infection control through social distancing and PPE wearing.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Improved efficiency and productivity by acquiring new skills.
  • Handled high volume calls to address customer inquiries and concerns.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Kept appropriate stock levels to match expected demand.

Education

Diploma of Higher Education - Mental Health

Alison Online School
07.2021 - 07.2022

Diploma of Higher Education - Auxiliary Nurse

St Gabriel Medical Center
Benin/Nigeria
07.2021 - 07.2023

Certificate of Higher Education -

High School
Ekopoma/Nigeria
09.2021 - 07.2022

Bachelor of Science - Mechanical Engineering

Ambrose Alli University
Edo state/Nigeria
09.2017 - 07.2021

Skills

  • Recipe development
  • Alcohol licensing law compliance
  • Bar management
  • Safe serving knowledge
  • Employee management
  • New staff training
  • Positive attitude
  • Enthusiastic communicator
  • Bar security
  • Reporting and documentation
  • Hospitality expertise
  • Exemplary hygiene standards
  • Floor staff management
  • Customer relations
  • Extensive wine knowledge
  • Espresso machine operation
  • Expert multitasker
  • Safe food handling
  • Food running
  • Ordering procedures
  • Cash control
  • Food service
  • Training and development
  • Mixology
  • Till balancing
  • Problem solving
  • Strong communication
  • Customer service
  • Group reservations management
  • Employee training
  • Customer-focused
  • Public relations
  • Problem-solving
  • Programme development
  • Accounting
  • Communication skills
  • Multilingual
  • Leadership
  • Drinks upselling
  • Social media marketing
  • Team building
  • Time management
  • Google Workspace
  • Customer retention
  • Hospitality service expertise
  • Inventory monitoring

Languages

English
Intermediate

Accomplishments

Ward as the best student at my auxiliary nurse

Certification

Auxiliary nurse

Mental health care

Affiliations

  • i love games and helping others could be volunteering for community outreach programs that use interactive games or activities to engage and assist people in need. This could include organizing game nights at local homeless shelters, leading recreational activities with seniors, or participating in board game events at children's hospitals. This combines the enjoyment of games with the fulfilling experience of supporting others in the community.

Timeline

Waiter

Bacchanalia
09.2023 - Current

Waiter bartender

Bacchanalia
09.2023 - Current

Certificate of Higher Education -

High School
09.2021 - 07.2022

Healthcare assistant

St Gabries Medical Centre
07.2021 - 07.2023

Diploma of Higher Education - Mental Health

Alison Online School
07.2021 - 07.2022

Diploma of Higher Education - Auxiliary Nurse

St Gabriel Medical Center
07.2021 - 07.2023

I.T

TSL Nigeria
07.2020 - 10.2021

Bachelor of Science - Mechanical Engineering

Ambrose Alli University
09.2017 - 07.2021

References

References available upon request.

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Alexander Akhigbemen