FIN JOHNSON-EVANS
Nottingham
Summary
Accomplished professional with extensive expertise in sales management, customer service, and leadership. Demonstrates exceptional interpersonal relations and communication skills, coupled with a deep understanding of product knowledge and upselling techniques. Proven track record in exceeding sales targets, dispute management, and problem-solving. Highly proficient in IT and an array of software applications, consistently calm under pressure. Adept at delivering compelling presentations and proposals. Committed to driving sales growth and enhancing customer satisfaction through innovative strategies.
Overview
5
5
years of professional experience
Work History
Sales Executive
Read Motor Group - Alfa Romeo & Jeep
Derby
02.2025 - Current
- Demonstrated consistency in achieving sales targets through a results-oriented approach and excellent customer rapport.
- Proactively managed customer communication across email, phone, and text, ensuring timely and personalised responses.
- Leveraged CRM systems to log, track, and follow up on all enquiries, maintaining a high conversion rate.
- Engaged walk-in customers with a consultative approach, identifying needs and presenting tailored vehicle solutions.
- Consistently utilised the CRM to identify and re-engage potential leads, generating new enquiries and driving sales growth.
- Played a key role in photographing and optimising online listings for part-exchange vehicles, ensuring high-quality presentation to attract qualified buyers.
- SAF qualified with meticulous attention to detail in handling FCA-regulated documentation, maintaining full compliance.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Demonstrated an exceptional ability to upsell and cross-sell additional products, including paint protection, wheel insurance, finance and GAP insurance, effectively increasing average order value and enhancing customer satisfaction.
Sales Executive
Inchcape - Jaguar Land Rover
Derby
05.2023 - 12.2024
- Consistently exceeded sales targets through effective communication via email, text and phone
- Understood customer preferences to offer bespoke vehicle buying experiences, leading to increased customer satisfaction and retention
- Collaborated with the team to enhance sales strategies, contributing to improved overall performance
- Carried out day-to-day duties accurately and efficiently whilst staying organised at all times
- Adapted to new digital communication methods, enhancing customer satisfaction and reducing response times by 40%
- Mastered new skills swiftly to enhance daily task efficiency and productivity
- Resolved customer issues and complaints, leading to a noticeable improvement in satisfaction levels and positive reviews
- Displayed energy and enthusiasm in fast-paced environments, maintaining high customer engagement
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Online Sales and Technical Executive
CW Sellors Fine Jewellery/Jura Watches
Derby
01.2020 - 01.2023
- Managed VIP clients and consistently exceeded monthly sales targets
- Overseen customer satisfaction by managing email enquiries and delegating tasks to relevant team members
- Enhanced productivity through the implementation of automation and software tools to drive sales growth
- Achieved a total of £4.5m in sales over three years with the company
- Recorded a £300,000 Black Friday week in sales performance
- Trained and developed new sales team members, building strong foundations for future growth, with a focus on reaching Assistant Manager
- Provided exceptional customer service, extending relationships for future business opportunities
- Identified and resolved operational issues that impacted productivity, performance, or profitability
- Directed and motivated a team of 2-4 employees, consistently exceeding set objectives
Education
A-Levels -
Loughborough College
LoughboroughGCSEs -
Trent College
NottinghamSkills
- Interpersonal Relations and Communication
- Sales expertise
- Product knowledge
- Upselling expertise
- Leadership
- Customer Service
- Quality Assurance
- Array of Software Knowledge
- Calm under pressure
- Problem-solving
- Sales Management
- Highly proficient in IT
- Dispute management
- Presentations and proposals
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Hobbies & Interests
- Gym
- Fashion
- Football
- Horse Racing
- Formula 1
- Esports
References
References available upon request.
Timeline
Sales Executive
Read Motor Group - Alfa Romeo & Jeep
02.2025 - Current
Sales Executive
Inchcape - Jaguar Land Rover
05.2023 - 12.2024
Online Sales and Technical Executive
CW Sellors Fine Jewellery/Jura Watches
01.2020 - 01.2023
A-Levels -
Loughborough College
GCSEs -
Trent College
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