Christopher Tong
Herne Bay,Kent
Summary
Dynamic professional with expertise in customer service and client relations, demonstrating strong interpersonal communication and upselling skills. Proven ability to negotiate deals effectively while maintaining a keen understanding of profit and loss, contributing to managed budgets and enhanced customer retention. Committed to driving time efficiency and fostering long-term client relationships, aiming to leverage these competencies towards continued career growth in customer-focused roles.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Sales executive
BMW
Canterbury, Kent
2025.07 - Current
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Built rapport with new and existing customers to boost client retention.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
Sales manager
Perrys
Canterbury, Kent
2024.06 - 2025.07
- Cultivated strong relationships with Manufacturer and other industry players to ensure smooth operations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Managed team of 9 staff, driving performance with motivational strategies to improve performance.
- Following training programmes, Helping to improving team performance levels.
Retail manager
Perrys
Canterbury, Kent
2022.09 - 2024.06
- Provided coaching support for staff members.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Developed strong relationships with Manufactures.
- Ensured smooth running of daily operations to assist the Sales Manager.
- Assisted the Sales team performance through coaching and feedback.
- Kept staff records regarding holidays, absences and discipline.
Sales executive
Perrys
Canterbury, Kent
2019.02 - 2022.09
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability..
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term relationships.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Fostered positive relationships with customers to enhance loyalty and retention.
Team leader
Purple Rhino
Ashford, Kent
2017.10 - 2019.01
- Encouraged open communication, fostering a positive work culture.
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Led project coordination, resulting in timely delivery.
Mobile tyre Fitter
Kwik-Fit
Whitstable, Kent
2009.03 - 2017.10
- Regularly updated product knowledge through training sessions, staying current with industry trends.
- Ensured smooth running of vehicles by correctly aligning wheels.
- Enhanced customer satisfaction by providing efficient tyre fitting services.
- Upheld strict adherence to health and safety protocols whilst performing tasks.
- Executed timely delivery of services by managing workload effectively.
- Utilised appropriate tools for precise tyre installation.
- Inspected brakes, ensuring road safety measures were met.
- Removed worn out tyres to enhance vehicle performance.
- Checked tyre pressure to ensure optimal driving conditions.
- Repaired punctures in tyres for uninterrupted vehicle use.
- Provided advice on tyre maintenance, enhancing customer knowledge and satisfaction.
Apprentice mechanic
Hi-Q
Canterbury, Kent
2004.07 - 2009.02
- Ensured customer satisfaction by delivering high-quality workmanship.
- Conducted routine maintenance to increase vehicle lifespan.
- Managed inventory of parts to prevent shortages during repairs,.
- Gained proficiency in using advanced diagnostic equipment for accurate fault detection.
- Repaired faulty components, ensuring optimal vehicle performance.
- Attended training sessions for continuous learning and development.
- Followed health and safety regulations, promoting safe workplace environment.
- Demonstrated problem-solving ability whilst diagnosing intricate mechanical issues,.
- Observed senior mechanics completing major repairs.
- Kept personal appearance and all work areas neat and professional.
Education
GCSEs -
Whitstable Community College
Whitstable, Kent 1999.09 - 2004.06
Skills
- Customer Service
- Customer relations
- Interpersonal communication
- Upselling expertise
- Client communication
- Deal negotiation
- Profit and loss understanding
- Managed budgets
- Customer retention
- Time efficiency
Affiliations
- Football
- Family
Languages
English
Native
Timeline
Sales executive
BMW
2025.07 - Current
Sales manager
Perrys
2024.06 - 2025.07
Retail manager
Perrys
2022.09 - 2024.06
Sales executive
Perrys
2019.02 - 2022.09
Team leader
Purple Rhino
2017.10 - 2019.01
Mobile tyre Fitter
Kwik-Fit
2009.03 - 2017.10
Apprentice mechanic
Hi-Q
2004.07 - 2009.02
GCSEs -
Whitstable Community College
1999.09 - 2004.06