Filipe Santos
Harrow,Middlesex
Summary
Experienced logistics professional with a strong background in vehicle maintenance awareness, knowledge of transport laws, and logistics planning. Demonstrates expertise in safe driving practices, goods vehicle operation, and adherence to safety procedures. Adept at handling various weather conditions while maintaining high standards of customer service and manual handling. Known for attention to detail, effective complaint resolution, and advanced planning skills. Committed to ensuring efficient and safe transportation operations while continuously seeking opportunities for professional growth within the logistics sector.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Activities coordinator
Sanctuary Care
Harrow Weald, Harrow
04.2023 - Current
- Maintained up-to-date records of all residents' progress and responses to different activities.
- Boosted participation rates by creating inclusive, engaging activities suited to all abilities.
- Engaged regularly with family members for feedback on activity schedules and preferences.
- Fostered a positive environment through the organisation of team-building exercises.
- Provided emotional support to residents during challenging or strenuous activities.
- Delivered personalised care by addressing individual interests in activity planning.
- Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
- Ensured safety during activities with diligent supervision and risk assessment.
Delivery driver
Amazon Flex
Hemel Hempstead, Hertfordshire
12.2022 - 03.2023
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Completed deliveries with smile and patient, personalised service.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
Delivery driver
Ocado
Park Royal, Brent
04.2022 - 11.2022
- Coordinated delivery schedules for optimum time management.
- Maintained vehicle cleanliness for a professional appearance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Ensured safety by regular vehicle inspections and maintenance.
- Reduced fuel costs with efficient route planning.
Food delivery driver
Pizza Hut
Northwood, Hillingdon
02.2021 - 08.2021
- Fostered positive relationships with customers through professional and pleasant interactions.
- Communicated effectively with restaurant and management for smooth operations.
- Managed unexpected delays or issues, still guaranteeing on-time deliveries.
- Utilised GPS systems to find the quickest routes.
- Enhanced rapport with frequent customers to ensure repeat business.
- Assisted restaurant staff in packing orders, ensuring accuracy.
- Handled cash transactions accurately maintaining financial integrity.
- Maintained excellent hygiene whilst handling customers' orders.
- Kept cool in stressful situations, delivering all orders promptly.
Education
GCSEs -
Hatch End High School
Hatch End, Harrow 05.2015 - 06.2015
Diploma of Higher Education - Art and Design with Media
Stanmore College
Stanmore, Harrow 09.2016 - 05.2017
Diploma of Higher Education - Media UAL Diploma Level 2
Stanmore College
Stanmore, Harrow 09.2017 - 05.2018
Diploma of Higher Education - Creative Media Production & Technology Level 3
Stanmore College
Stanmore, Harrow 09.2018 - 05.2020
Skills
- Vehicle maintenance awareness
- Knowledge of transport laws
- Logistics planning knowledge
- Safe driving practice
- Goods vehicle operation
- Safety procedures understanding
- Adaptable to weather conditions
- Customer Service
- Manual handling
- Attention to Detail
- Complaint resolution
- Advanced planning
Affiliations
- Playing football within a team
- Cars
- Road Trips
Accomplishments
Employee of the Month at Sanctuary Care home.
Certification
Driving license ( 5 years and above)
Languages
English
Fluent
Portuguese
Intermediate
References
References available upon request.
Timeline
Activities coordinator
Sanctuary Care
04.2023 - Current
Delivery driver
Amazon Flex
12.2022 - 03.2023
Delivery driver
Ocado
04.2022 - 11.2022
Food delivery driver
Pizza Hut
02.2021 - 08.2021
Diploma of Higher Education - Creative Media Production & Technology Level 3
Stanmore College
09.2018 - 05.2020
Diploma of Higher Education - Media UAL Diploma Level 2
Stanmore College
09.2017 - 05.2018
Diploma of Higher Education - Art and Design with Media
Stanmore College
09.2016 - 05.2017
GCSEs -
Hatch End High School
05.2015 - 06.2015
Similar Profiles
Ilham AldidjiliIlham Aldidjili
Carer worker at Sanctuary CareCarer worker at Sanctuary Care
Victoria GibbinsVictoria Gibbins
Care Team Leader at Sanctuary CareCare Team Leader at Sanctuary Care
Daniel VargheseDaniel Varghese
Team Leader Cum Health care assistant at Sanctuary CareTeam Leader Cum Health care assistant at Sanctuary Care
Whitney KwartengWhitney Kwarteng
Sales assistant at IcelandSales assistant at Iceland
Mo RizviMo Rizvi
Store manager at MorrisonStore manager at Morrison