FIDES NYACHI KUSALOKA
LUSAKA,Zambia
Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
26
26
years of professional experience
16
16
years of post-secondary education
Work history
Team leader supervisor
Hollard Life Assurance
Lusaka, Lusaka Zambia
11.2018 - Current
- Delegated tasks effectively, maximising productivity across the team.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Ensured timely completion of projects through diligent supervision and guidance.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Implemented new strategies for improved performance.
Sales and Marketing Officer
Mayfair General Insurance
Lusaka, Lusaka
02.2015 - 09.2016
- Trained junior staff members in advanced sales techniques, improving overall team performance.
- Managed crucial client accounts, ensuring steady revenue flow.
- Optimised sales processes for streamlined operations and improved efficiency.
- Fostered long-lasting relationships with key industry influencers, growing professional network.
- Streamlined customer service procedures to amplify client satisfaction rates.
- Devised effective pricing strategies to maximise profitability whilst maintaining competitive edge.
- Collaborated with design team to create eye-catching advertising material.
- Spearheaded multiple high-stakes negotiations, securing profitable deals for company.
TEAM LEADER
AFRICAN LIFE ASSURANCE
LUSAKA, Zambia
04.2005 - 11.2009
- Devised actionable plans towards achieving set business objectives within deadlines.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Implemented new working methods which improved overall efficiency of the team operations.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Encouraged open communication, fostering a positive work culture.
- Introduced innovative solutions which maximised output without compromising quality.
- Improved customer satisfaction through close collaboration with the team.
Retail cashier
SHOPRITE ZAMBIA
LUSAKA
03.2000 - 09.2004
- Streamlined checkout procedures for improved shopping experiences.
- Resolved customer complaints with effective communication skills.
- Maintained clean and orderly till area, ensuring smooth operations.
- Managed returns and exchanges to ensure customer satisfaction.
- Accurately counted change back to customers after transactions.
- Mastered use of company's POS system for efficient checkouts.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Education
Certificate - Sales and Marketing
Zambia Insurance Business College
Lusaka, Zambia 02.2012 - 12.2015
Cerificate - Insurance
Zambia Insurance Business College
Lusaka, Zambia 05.2009 - 09.2010
Certificate - Excel
Kays Computers
Lusaka 01.2001 - 04.2002
Certificate - Care giving
Abundant Life
Lusaka 03.1997 - 04.2000
GCSEs - Secondary Education
Mkushi Secondary
Mkushi, Zambia 02.1990 - 11.1994
Certificate - Dental Assistant
Dental College
Lusaka, Zambia 01.2021 - 11.2022
Skills
- Fluent in business English
- Leadership excellence
- Project management certification
- Accountability ownership
Timeline
Certificate - Dental Assistant
Dental College
01.2021 - 11.2022
Team leader supervisor
Hollard Life Assurance
11.2018 - Current
Sales and Marketing Officer
Mayfair General Insurance
02.2015 - 09.2016
Certificate - Sales and Marketing
Zambia Insurance Business College
02.2012 - 12.2015
Cerificate - Insurance
Zambia Insurance Business College
05.2009 - 09.2010
TEAM LEADER
AFRICAN LIFE ASSURANCE
04.2005 - 11.2009
Certificate - Excel
Kays Computers
01.2001 - 04.2002
Retail cashier
SHOPRITE ZAMBIA
03.2000 - 09.2004
Certificate - Care giving
Abundant Life
03.1997 - 04.2000
GCSEs - Secondary Education
Mkushi Secondary
02.1990 - 11.1994