FIDES NYACHI KUSALOKA
LUSAKA,Zambia
Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
26
26
years of professional experience
16
16
years of post-secondary education
Work history
Team leader supervisor
Hollard Life Assurance
Lusaka, Lusaka Zambia
2018.11 - Current
- Delegated tasks effectively, maximising productivity across the team.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Ensured timely completion of projects through diligent supervision and guidance.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Implemented new strategies for improved performance.
Sales and Marketing Officer
Mayfair General Insurance
Lusaka, Lusaka
2015.02 - 2016.09
- Trained junior staff members in advanced sales techniques, improving overall team performance.
- Managed crucial client accounts, ensuring steady revenue flow.
- Optimised sales processes for streamlined operations and improved efficiency.
- Fostered long-lasting relationships with key industry influencers, growing professional network.
- Streamlined customer service procedures to amplify client satisfaction rates.
- Devised effective pricing strategies to maximise profitability whilst maintaining competitive edge.
- Collaborated with design team to create eye-catching advertising material.
- Spearheaded multiple high-stakes negotiations, securing profitable deals for company.
TEAM LEADER
AFRICAN LIFE ASSURANCE
LUSAKA, Zambia
2005.04 - 2009.11
- Devised actionable plans towards achieving set business objectives within deadlines.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Implemented new working methods which improved overall efficiency of the team operations.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Encouraged open communication, fostering a positive work culture.
- Introduced innovative solutions which maximised output without compromising quality.
- Improved customer satisfaction through close collaboration with the team.
Retail cashier
SHOPRITE ZAMBIA
LUSAKA
2000.03 - 2004.09
- Streamlined checkout procedures for improved shopping experiences.
- Resolved customer complaints with effective communication skills.
- Maintained clean and orderly till area, ensuring smooth operations.
- Managed returns and exchanges to ensure customer satisfaction.
- Accurately counted change back to customers after transactions.
- Mastered use of company's POS system for efficient checkouts.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Education
Certificate - Sales and Marketing
Zambia Insurance Business College
Lusaka, Zambia 2012.02 - 2015.12
Cerificate - Insurance
Zambia Insurance Business College
Lusaka, Zambia 2009.05 - 2010.09
Certificate - Excel
Kays Computers
Lusaka 2001.01 - 2002.04
Certificate - Care giving
Abundant Life
Lusaka 1997.03 - 2000.04
GCSEs - Secondary Education
Mkushi Secondary
Mkushi, Zambia 1990.02 - 1994.11
Certificate - Dental Assistant
Dental College
Lusaka, Zambia 2021.01 - 2022.11
Skills
- Fluent in business English
- Leadership excellence
- Project management certification
- Accountability ownership
Timeline
Certificate - Dental Assistant
Dental College
2021.01 - 2022.11
Team leader supervisor
Hollard Life Assurance
2018.11 - Current
Sales and Marketing Officer
Mayfair General Insurance
2015.02 - 2016.09
Certificate - Sales and Marketing
Zambia Insurance Business College
2012.02 - 2015.12
Cerificate - Insurance
Zambia Insurance Business College
2009.05 - 2010.09
TEAM LEADER
AFRICAN LIFE ASSURANCE
2005.04 - 2009.11
Certificate - Excel
Kays Computers
2001.01 - 2002.04
Retail cashier
SHOPRITE ZAMBIA
2000.03 - 2004.09
Certificate - Care giving
Abundant Life
1997.03 - 2000.04
GCSEs - Secondary Education
Mkushi Secondary
1990.02 - 1994.11