Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Fianna Lewis-Baptiste

Sheffield,South Yorkshire

Summary

Experienced in customer relationship building and brand awareness, with a strong background in social media management and creative direction. Adept at collecting customer feedback and utilising storytelling abilities to enhance narratives. Proficient in graphic design basics, contributing to visually compelling content. Career goal includes leveraging skills to drive impactful marketing campaigns and foster meaningful customer connections.

Overview

5
5
years of professional experience

Work History

Personal Assistant

Angela Cripps
Sheffield, South Yorkshire
02.2024 - Current
  • Provided emotional support to foster a calm environment.
  • Delivered high-quality care by closely following individualised care plans.
  • Facilitated social activities for improved mental stimulation and engagement.
  • Worked closely with families.
  • Encouraged participation in recreational activities for enhanced quality of life.
  • Managed anxiety or agitation through calming techniques and strategies.
  • Utilised creativity to develop imagination through play

Billing Agent

Bellrock Group Ltd
Sheffield, South Yorkshire
05.2022 - 01.2024
  • Improved invoice accuracy by meticulously reviewing and verifying billable details.
  • Enhanced customer satisfaction through prompt and efficient resolution of billing queries.
  • Streamlined billing procedures for greater organisational efficiency..
  • Collaborated closely with the accounting team, ensuring seamless integration of billing functions.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.

Junior administrative assistant

Olney Building Contractors
Sheffield, South Yorkshire
10.2019 - 04.2022
  • Facilitated smooth day-to-day operations through general administrative support tasks.
  • Handled incoming calls and inquiries, delivered prompt customer service.
  • Responded to email correspondences promptly, maintained positive client relationships.
  • Carried out data entry tasks, provided accurate record maintenance.
  • Updated company's social media platforms regularly; enhanced online presence and brand visibility.
  • Managed correspondence, reduced response time by ensuring timely replies.

Education

GCSEs - English

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - English Literature

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - Mathematics

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - History

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - Physics

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - Biology

King Ecgbert School
Sheffield
09.2014 - 06.2019

GCSEs - Chemistry

King Ecgbert School
Sheffield
09.2014 - 06.2019

Skills

  • Customer relationship building
  • Brand awareness building
  • Customer feedback collection
  • Social media management
  • Storytelling ability
  • Creative direction
  • Graphic design basics

Hobbies

Reading History and Folklore

Designing Content for RPG online game

Gaming 

Dungeons and Dragons

References

References available upon request.

Timeline

Personal Assistant

Angela Cripps
02.2024 - Current

Billing Agent

Bellrock Group Ltd
05.2022 - 01.2024

Junior administrative assistant

Olney Building Contractors
10.2019 - 04.2022

GCSEs - English

King Ecgbert School
09.2014 - 06.2019

GCSEs - English Literature

King Ecgbert School
09.2014 - 06.2019

GCSEs - Mathematics

King Ecgbert School
09.2014 - 06.2019

GCSEs - History

King Ecgbert School
09.2014 - 06.2019

GCSEs - Physics

King Ecgbert School
09.2014 - 06.2019

GCSEs - Biology

King Ecgbert School
09.2014 - 06.2019

GCSEs - Chemistry

King Ecgbert School
09.2014 - 06.2019

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Fianna Lewis-Baptiste