Nadia Sumik
London,London
Summary
Accomplished professional with extensive expertise in customer relations, leadership, and logistical planning. Proven track record in customer relationship building, regulatory compliance, and staff motivation. Adept at developing effective customer retention strategies and managing housekeeping operations. Skilled in staff rota management, fire safety training, and negotiation. Committed to enhancing operational efficiency and achieving organisational goals.
Organised administrative professional with professional appearance and communication skills. Focused on helping office meet demands with impeccably managed files, meetings and schedules.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Personal assistant
Private Family
Chelsea, Royal Kensington and Chelsea
02.2014 - Current
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Managed correspondence, reduced response time by ensuring timely replies.
- Organised meetings, improved communication within the team.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Coordinated company events that strengthened employee morale and engagement.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
Duty manager
Energy Gym
London, London
03.2019 - 07.2024
- Improved customer satisfaction by implementing efficient service strategies.
- Ensured high quality service with regular team evaluations.
- Devised problem-solving techniques to enhance customer experience.
- Coordinated team efforts, achieving increased productivity levels.
- Developed strong relationships with customers through personalised services.
- Maintained a high standard of work by enforcing strict adherence to company policies.
- Managed a team of customer service representatives, providing consistent support and guidance.
- Resolved complex customer complaints with diplomacy and professionalism.
- Boosted team morale by organising regular motivational events.
- Received and resolved customer complaints escalated by staff.
- Briefed and motivated staff to deliver daily operational requirements.
Education
A-Levels - hotel industry, psychologist
Hight school in Poland
Poland 09.2006 - 03.2015
Skills
- Customer relations
- Leadership skills
- Customer relationship building
- Logistical planning
- Regulatory compliance
- Staff motivation
- Customer retention strategies
- Housekeeping management
- Staff rota management
- Fire safety training
- Negotiation
Affiliations
- books
- sport
Certification
First aid 3 levels
Languages
English
Fluent
Polish
Fluent
Timeline
Duty manager
Energy Gym
03.2019 - 07.2024
Personal assistant
Private Family
02.2014 - Current
A-Levels - hotel industry, psychologist
Hight school in Poland
09.2006 - 03.2015
First aid 3 levels
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