Ffion Hooper
Ammanford,Carmarthenshire
Summary
Enthusiastic and friendly individual with a focus for customer service and teamwork. Quick to learn and adapt, excellent communicator with a positive attitude, able to stay calm and organised in busy environments. Effective team player and ready to bring enthusiasm and dedication to any customer-focused environment.
Overview
1
1
year of professional experience
Work History
Umpire
MyRounders
10.2025 - Current
- Maintained strong communication skills to explain rulings to coaches and players.
- Managed conflict resolution between players and teams effectively, ensuring swift return to game play.
- Kept supplies, equipment and facilities in good order for team use.
- Observed play, assessed various situations and made split-second decisions to keep game running smoothly.
- Officiated outdoors in all weather conditions, maintaining consistent rulings throughout.
- Communicated clearly and assertively with players, coaches, and spectators to uphold authority on the field.
- Administered penalties and rewards in accordance with the established rules, maintaining game fairness.
- Demonstrated impartiality and professionalism in high-pressure situations, earning respect from participants.
- Liaised with event organisers to ensure smooth running of sports events from start to finish.
waitress/bar staff
My Indian
Ammanford , Carmarthenshire
10.2025 - 04.2026
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Advised on menu options based on allergies and preferences.
- Stocked and maintained silverware, linens and condiments.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
- Hand-washed dishes and glassware.
Education
GCSEs - mathematics, engineering, product design (all a or a/s level courses)
Ysgol Dyffryn Aman
Ammanford, CMN2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Menu advising
- Time management
- Cleanliness standards
- Positive communication
- Guest satisfaction
- Positive and approachable
- Cleaning and sanitation
- Customer feedback handling
- Order taking
- Memory for orders
- Bar cleaning and maintenance
- Allergy awareness
Languages
English
Proficient
C2
Welsh
Advanced
C1
Hobbies and interests
- i enjoy physical activity like sports and exercising
- i enjoy baking and cooking for family and friends
- i enjoy travelling and learning about historical culture of other countries
Timeline
Umpire
MyRounders
10.2025 - Current
waitress/bar staff
My Indian
10.2025 - 04.2026
GCSEs - mathematics, engineering, product design (all a or a/s level courses)
Ysgol Dyffryn Aman