Ruby Grace Hicks
Broxbourne,Hertfordshire
Summary
A dedicated professional with a strong foundation in customer service and relationship building, known for innovative thinking and a positive demeanour. Demonstrates exceptional email and phone etiquette, ensuring effective communication and punctual task completion. Committed to teamwork and collaboration, aiming to leverage skills in customer service to enhance organisational success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Umpire
Broxbourne and Herts Junior Netball Leagues
Wormley
03.2023 - 07.2024
- I umpired for the Broxbourne and Herts Junior Netball Leagues based at Wormley and The Broxbourne School. This has helped me build my confidence, to be calm under pressure and to be assertive.
Customer Service and Business Admin Apprentice
KM ECO
Hertford, Hertfordshire
01.2025 - 03.2026
- Assisted in managing customer inquiries through various communication channels to ensure timely responses.
- Completed related coursework on time and to high standard.
- Worked diligently to meet customer needs, resulting in increased satisfaction levels.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Handled customer queries efficiently; ensured positive client relations.
- Collaborated with colleagues to streamline administrative processes and improve overall operational efficiency.
Education
GCSEs -
The Broxbourne School
Broxbourne, Hertfordshire 09.2018 - 05.2023
Skills
- Innovative thinking
- Email correspondence
- Positive demeanour
- Customer Service
- Email and phone etiquette
- Punctual task completion
- Customer relationship building
- Teamwork and collaboration
Affiliations
- Sport
Timeline
Customer Service and Business Admin Apprentice
KM ECO
01.2025 - 03.2026
Umpire
Broxbourne and Herts Junior Netball Leagues
03.2023 - 07.2024
GCSEs -
The Broxbourne School
09.2018 - 05.2023