Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic

Ferouk Khan

Buckhurst Hill,Essex

Summary

Professional Summary
Seasoned programme and delivery leader with over 20 years’ experience driving complex digital initiatives across finance, insurance, automotive, and other sectors. Currently leading technical delivery at Beazley, orchestrating a major migration from Drupal to a cloud-based Optimizely CMS and introducing improved identity management and development tooling in a highly regulated insurance environment. Recognised for a pragmatic leadership style that fosters high‑performing teams, effectively aligns technical projects with business goals, and consistently delivers results under pressure.

Overview

20
20
years of professional experience

Work history

Technical Delivery Manager

Beazley
London, Greater London
08.2023 - Current
  • Led the transformation of Beazley’s digital estate, including the migration from an Ingeniux CMS to a modern cloud-based Optimizely platform, delivering a scalable and enterprise-level content management solution.
  • Introduced Optimizely’s digital experience suite (Content Marketing Platform, Data Platform, experimentation tools, and personalised content recommendations), enhancing marketing and content capabilities across the organisation.
  • Worked closely with Solution Architects to prepare solution designs and architectural change proposals, securing Technical Design Authority (TDA) board approvals for key implementation decisions.
  • Implemented an external B2C identity and access management solution using Azure AD B2C (Entra ID), enabling secure customer authentication and single sign-on.
  • Collaborated with Product Management and CRM teams to define user registration logic, onboarding workflows, cross-platform data governance standards (GDPR compliant), and automated email journey rules for improved user engagement.
  • Defined a 16×5 support model and built a dedicated service team to handle ongoing platform support and maintenance post-launch.
  • Oversaw comprehensive penetration testing and managed a focused hypercare period post-launch, while enforcing robust risk governance throughout the programme.
  • Delivered a high-profile Broker Hub platform under close C-level oversight, meeting strict quality and timeline expectations.
  • Ensured all deliverables and processes complied with regulatory governance standards, including PRA (Prudential Regulation Authority), CBI (Central Bank of Ireland), and DORA (Digital Operational Resilience Act).
  • Successfully managed the go-live process through development, technical and UAT testing, content loading, communications, launch coordination, and post-live support activities during the hypercare period.
  • Led post-implementation CMS training across the business and streamlined user access by optimising Active Directory group configurations for secure and efficient permission management.
  • Directed offshore technical and content teams and coordinated with internal tech leads, while managing expectations of internal stakeholders across departments.
  • Facilitated Agile ceremonies (daily stand-ups, backlog grooming, sprint demos) and monitored team performance and throughput using Jira.
  • Oversaw critical technical processes such as DNS updates, URL redirects, tagging and analytics setup, QA testing strategy, performance testing, and implementing enhancements via hotfixes and weekly sprint deployments.
  • Reported progress, risks, and issues to C-level sponsors and senior stakeholders, maintaining transparency and clear communication throughout the project.
  • Maintained close communication with Infosec, IT Networking, and TDA committees to obtain go-live approvals and ensure a smooth, compliant migration.
  • Created a comprehensive set of succinct documentation in Confluence covering the entire programme of work, supporting knowledge transfer and future support.
  • Proactively identified migration risks in advance and implemented mitigation plans to prevent impact on delivery timelines and quality.

Programme Manager

AstraZeneca
London
02.2023 - 07.2023
  • Planned the delivery roadmap for Q2 and Q3 2023, aligning multiple workstreams with strategic objectives.
  • Conducted detailed resource planning to ensure the product team was appropriately staffed and skilled for upcoming initiatives.
  • Prepared and led SteerCo meetings with senior stakeholders, providing status reports and transparent updates on progress, risks, and mitigations.
  • Facilitated a shift from project-based campaign delivery to an always-on product management mindset, focusing the team on continuously designing, building, and optimising the customer engagement model.
  • Set team priorities, maintained project schedules, and monitored performance metrics to ensure goals were met or exceeded.
  • Implemented proactive changes to programme operations (process tweaks, role adjustments) to better meet evolving goals and stakeholder expectations.

CX Tribe Lead

Merkle
London
02.2022 - 02.2023
  • Served as Tribe Lead and Programme Manager for the BioNTech (pharmaceutical) account and concurrently as Programme Manager for Standard Life, managing cross-functional teams in a dual role.
  • Successfully established a Spotify-model tribe structure at Merkle for a group of ~150 employees, reorganising squads to more effectively service the BioNTech client’s needs.
  • Managed three squads (Data Analytics, Strategy & Insights, and Design) under the tribe, coordinating their efforts to ensure cohesive delivery and alignment with client objectives.
  • Conducted qualitative employee and customer experience research within the BioNTech ecosystem to inform solution design and improve service delivery.
  • Oversaw Medical Legal Review (MLR) submissions processes, ensuring all content and communications met stringent regulatory compliance before release.
  • Reported directly to Merkle Directors and senior client stakeholders, providing regular progress updates and escalation of issues when necessary.
  • Managed resource allocation and tribe-level budgeting, optimising the use of personnel and funds across squads.
  • Engaged in forward planning to assess and mitigate the impact of initiatives on other tribes and integrated platforms within the organisation.
  • At the tail end of the contract, contributed to a platform migration strategy for Standard Life, coordinating initial knowledge transfer to the incoming vendor (Avanade).

Global Implementation Programme Director

Tag Worldwide
London
09.2021 - 02.2022
  • Managed a team of six Programme Managers distributed across EMEA, APAC, and Americas, ensuring consistent delivery practices and communication across regions.
  • Oversaw a UK-based development agency tasked with executing a major platform migration, coordinating their work with Tag’s internal teams.
  • Led a global platform adoption initiative across all Tag businesses, evangelising the new platform’s benefits and driving user adoption in multiple markets.
  • Reported to Global Directors on programme progress, key issues, and escalations, providing data-driven updates and recommendations during steering meetings.

Programme Manager/Scrum Master

Foolproof
London
01.2021 - 09.2021
  • Served as Scrum Master for a team of 15+ offshore developers (based in India) working on an Oracle Digital Transformation project for University College London (UCL).
  • Drove improvements in the agency’s DevOps practices, introducing better version control, automated testing, and deployment processes to enhance quality and speed.
  • Managed the development of a Progressive Web App with a complex solution architecture aimed at improving UCL staff experience.
  • Acted as the primary client liaison for senior UCL stakeholders, ensuring clear communication of progress and managing expectations.
  • Regularly presented status reports to the board of directors, highlighting achievements, risks, and next steps.
  • Led team planning sessions, sprint scheduling, and forecasting to align deliverables with UCL’s timeline and objectives.
  • Handled daily issue resolution and impediment removal to keep the development process on track.

Agile Programme Manager/Scrum

Publicis Data Sciences
London
05.2019 - 04.2020
  • Master for Publicis Data Science project
  • Scrum Project Management/Scrum Master
  • Managing a team of 30+ offshore developers based in Germany and India, consisting of 5x Solution Architects, 3x QA's, 29x FE/BE devs,
  • Development of a Publicis bespoke Tableau equivalent solution for all Publicis UK agencies
  • Cross agency relationship management
  • Budget management, daily scrums, reporting to execs, 2020 support planning
  • Assessing and formulating support contracts for 2020 for development and external clients
  • Daily issue/bug resolution

Agile Project Lead/Scrum

ORM
London
07.2018 - 05.2019
  • Master on Transport for Wales and Arriva Transport
  • Client facing Scrum Project Manager/Scrum Master
  • Managing Migration from incumbent Arriva to KeolisAmey train operator
  • Drupal CMS site build for Transport for Wales
  • Mobile app build for Arriva Bus using a team of 4x UX designers
  • Setting up/kicking off £multimillion project for Arriva Bus in Atlassian Jira and Confluence
  • Managing resources of 20+ team members
  • Leading scrums/sprint planning/retrospectives/programme planning/budget planning/UX design

Global Programme Manager /Programme Manager

Unilever
London
03.2017 - 07.2018
  • Implementation
  • Agency facing Project Lead
  • Global AEM site capabilities and roll out
  • Managing tech agencies to develop AEM global platform migration
  • Liaising with various Unilever tech depts
  • To deliver specific site capabilities
  • Training and documentation management
  • Managing Producer team globally to deliver sites across the entire Unilever portfolio
  • Liaising with various Unilever delivery depts
  • Locally and globally
  • Providing detailed reporting and presentation to Unilever EVP's
  • Putting processes and central plan in place to help deliver the large portfolio of brands in markets

Scrum Master/Agile Project Lead

ORM
London
07.2016 - 03.2017
  • Investors
  • Client facing project management
  • Sitecore CMS site development
  • Mobile App development for Wickes
  • SEO/Hotjar reporting

Lead/Executive Project Manager

Analog Folk
London
01.2016 - 07.2016
  • Client facing project and account management
  • Delivering short time scaled high volume campaigns
  • Absolut Social Always on
  • Branding Strategy
  • Editorial Management
  • Film Production oversight

Client facing Senior Project Manager

OgilvyOne
London
09.2015 - 12.2015
  • Project management on American Express
  • Client facing project and account management
  • Branding Strategy
  • American Express site builds

Client facing Senior Project Manager

Wunderman
London
04.2015 - 09.2015
  • Project management on Shell and Virgin Media Business
  • Client facing project and account management
  • Manage third party relationships with offsite developers ensuring all contractual requirements are documented and agreed
  • Managed Wunderman's first Shell.com site build
  • Managing Virgin Media B2B site UX and Design update
  • Managing GAP analysis and site update recommendations for the global Shell Drivers Club site
  • Key Achievements Delivered Wunderman's first Shell.com project under tight budget and time constraints and account management with a difficult corporate client Large UX driven Virgin Media project on time and budget with little to no issues

Client facing Senior Project Manager

OgilvyOne
London
09.2014 - 04.2015
  • Project management on BlackRock account and American Express
  • Client facing project and account management
  • Managed projects for BlackRock and iShares client along with various Amex projects
  • Delivering short time scaled high volume campaigns
  • American Express Microsite build
  • Managed BlackRock and Amex Print Publishing
  • Amex asset library UX, Design and Build
  • Key Achievements Managed large scale asset library project through to delivery for banking client American Express
  • Liaised closely with client and offsite developers to help manage development, deployment and bug fixing of aforementioned asset library.

Client facing Senior Producer

AMV BBDO
London
07.2014 - 09.2014
  • Project management on BT Sports and Tropicana
  • Client facing project and account management
  • Managed projects for SCA Microsite and the current BT Sports Premiership campaign as well as managing projects for Sainsbury's Local
  • Budget management/planning across all projects
  • Managing resource offsite

Client facing Senior Project Manager

OgilvyOne, Land Rover
London
07.2013 - 07.2014
  • Discovery, UX and Design for Large Global website build for

Senior Project Manager

Razorfish
London
01.2013 - 07.2013
  • Large Integrated Agile project for Unilever

Client facing Senior Project Manager

R/GA
London
07.2012 - 12.2012
  • Global microsites for Unilever with localisations

Client facing Project Director/Lead Project Manager

TribalDDB
London
02.2011 - 07.2012
  • Implemented process-improvement initiatives within department resulting in an increase in output
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Continuously encouraged all employees within my team to deliver on budget and time with a positive and encouraging attitude

Senior Producer/ Senior Project Manager

Saint Digital
London
11.2010 - 02.2011

Senior Producer/ Senior Project Manager

Digital Outlook
London
08.2010 - 11.2010

Senior Producer/ Senior Project Manager

Saint Digital
London
03.2010 - 07.2010

Project Manager

Glue
London
07.2008 - 03.2010
  • Interactive site build for Philips, Competition website for News Group Media with mobile and email entry, live streaming site for News Group Media

Project Manager

Publicis Modem
London
08.2006 - 07.2008
  • Best integrated campaign award, various site builds

Production Manager

BBC Broadcast, Creative Services, Red Bee Media Agency
London
09.2005 - 08.2006
  • Assisted on new Red Bee site launch

Education

BSc (Hons) - Business Decision Science

Hertfordshire University
Hertfordshire

Skills

  • Programme & Project Delivery: Over 20 years leading complex projects from conception to delivery using Agile frameworks (Scrum Master, SAFe, Spotify model) as well as traditional Waterfall methodology
  • Strategic Leadership & Stakeholder Management: Proven ability to build and guide high-performing teams (recruitment, mentoring, training) and to engage stakeholders through effective communication, collaboration, and relationship management
  • Digital Transformation & Platforms: Led major digital transformations and platform migrations, including enterprise CMS implementations (Optimizely, AEM, Sitecore, Drupal) and progressive web app launches, leveraging cloud infrastructure to deliver scalable, enterprise-grade solutions
  • Technology & Process Optimisation: Hands-on experience with data warehousing (ETL), DevOps pipelines (CI/CD), and software quality assurance, with expertise in modern development toolchains and the Atlassian suite (Jira, Confluence) for streamlined delivery
  • Programme Governance & Strategy: Skilled in programme governance and strategic planning – adept at risk management and mitigation, dependency tracking, budgeting, and process improvement – with a keen eye for detail to ensure high-quality outcomes
  • User Experience & Insights: Champion of user-centric design with experience managing customer and employee experience initiatives and conducting qualitative research to inform UX-focused product development and service improvements

Languages

English
Native
Urdu
Fluent

Additional Information

  • Played a key role in setting up the Spotify tribe model at Merkle for approximately 150 employees, significantly improving the service delivery for the BioNTech account.
  • Successfully led a global AEM rollout for Dove across 32 markets, delivering on time and on budget despite initial expectations that the timeline was unachievable.
  • Managed the complete transfer of the Wales rail franchise from Arriva to KeolisAmey (Transport for Wales project), ensuring a smooth operator transition and minimal service disruption.
  • Project managed the development of All Things Hair (Unilever), coordinating a team of designers and UX specialists to deliver an award-winning consumer hair care hub.
  • Launched multiple mobile iOS and Android applications for major clients including Wickes, American Express, and Arriva, expanding these brands’ digital reach.
  • Directed a team of 40+ developers to build a Publicis enterprise analytics dashboard (a Tableau-equivalent) integrating data from 60 different sources at a project cost of over £3M.
  • As a junior at Red Bee Media, successfully managed the UX, design, and build of the Red Bee site redesign, demonstrating leadership early in my career.
  • Earned a FAB (Food and Beverage) award at Publicis for “Best Integrated Campaign,” outperforming over three thousand global entrants with a project that combined digital and print media.
  • Initially hired on a one-week contract at Publicis, secured extensions to remain for two years due to exceptional performance and strong relationship-building within the organisation.
  • Commended frequently by colleagues and managers for maintaining a positive “can do” attitude and consistently delivering projects on time under challenging conditions.
  • Contributed to Glue London winning Campaign’s Digital Agency of the Year, and to Saint Digital achieving Campaign’s Agency of the Year, through successful project deliveries and teamwork.
  • Served as project lead on Glue London’s three most profitable accounts (Aviva, Woolworths, and News Group Media), driving high revenue through effective project execution.
  • Produced numerous high-profile case studies and projects while at BBC Broadcast, Publicis Modem, Glue London, Saint Digital, Tribal DDB, and Razorfish, showcasing innovative digital solutions.
  • Worked with an extensive list of blue-chip clients across sectors, including UBS, Fidelity, HP, Powergen, the British Army, Teachers Whisky, Courvoisier, Egg, Sauza Tequila, UK Government, Renault, Buxton, Canadian Club, New Look, Cadbury’s, Aviva, Nokia, The Sun, RAC, Eurostar, Woolworths, Toyota, Virgin Trains, Lloyds TSB, Three, Dell, Philips, Volkswagen, Nestlé Purina, ExxonMobil, Unilever, Land Rover, The Co-operative, American Express, BlackRock, Tropicana, FSCS, Bodyform, IHG, and Absolut.
  • Executed projects using a broad range of technologies and media, including Facebook applications, video shoot productions, TV advertisements, 3D and stop-frame animation, cross-platform mobile/responsive design, and fully integrated above-the-line/below-the-line campaigns.
  • Took on leadership roles such as Project Director for ExxonMobil at Tribal DDB and Lead Project Manager for Virgin Media at the same agency, guiding large teams and complex deliverables.
  • Managed and mentored project management team members, helping junior staff grow and advance in their careers through hands-on guidance and support.

Timeline

Technical Delivery Manager

Beazley
08.2023 - Current

Programme Manager

AstraZeneca
02.2023 - 07.2023

CX Tribe Lead

Merkle
02.2022 - 02.2023

Global Implementation Programme Director

Tag Worldwide
09.2021 - 02.2022

Programme Manager/Scrum Master

Foolproof
01.2021 - 09.2021

Agile Programme Manager/Scrum

Publicis Data Sciences
05.2019 - 04.2020

Agile Project Lead/Scrum

ORM
07.2018 - 05.2019

Global Programme Manager /Programme Manager

Unilever
03.2017 - 07.2018

Scrum Master/Agile Project Lead

ORM
07.2016 - 03.2017

Lead/Executive Project Manager

Analog Folk
01.2016 - 07.2016

Client facing Senior Project Manager

OgilvyOne
09.2015 - 12.2015

Client facing Senior Project Manager

Wunderman
04.2015 - 09.2015

Client facing Senior Project Manager

OgilvyOne
09.2014 - 04.2015

Client facing Senior Producer

AMV BBDO
07.2014 - 09.2014

Client facing Senior Project Manager

OgilvyOne, Land Rover
07.2013 - 07.2014

Senior Project Manager

Razorfish
01.2013 - 07.2013

Client facing Senior Project Manager

R/GA
07.2012 - 12.2012

Client facing Project Director/Lead Project Manager

TribalDDB
02.2011 - 07.2012

Senior Producer/ Senior Project Manager

Saint Digital
11.2010 - 02.2011

Senior Producer/ Senior Project Manager

Digital Outlook
08.2010 - 11.2010

Senior Producer/ Senior Project Manager

Saint Digital
03.2010 - 07.2010

Project Manager

Glue
07.2008 - 03.2010

Project Manager

Publicis Modem
08.2006 - 07.2008

Production Manager

BBC Broadcast, Creative Services, Red Bee Media Agency
09.2005 - 08.2006

BSc (Hons) - Business Decision Science

Hertfordshire University
Ferouk Khan