Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Fernando Amaral

Ashton-under-Lyne,TAM

Summary

Enthusiastic software engineering student with focus on developing clean, efficient code and robust software solutions. Keen to utilise understanding of advanced coding languages and problem-solving abilities to drive innovation in technology. Committed to learning and adopting new technologies to create user-friendly applications and systems.

Overview

4
4
years of professional experience
2010
2010
years of post-secondary education

Work History

Claims Handler Specialist

Esure & Sheilas' Wheels
Manchester
03.2022 - 09.2023
  • Deliver excellent customer service for Policy Holder after being involved in accident
  • Chase repairers for booking in dates and estimate completion dates.
  • Ensured customer satisfaction by promptly resolving claims disputes.
  • Achieved efficient claim processing with meticulous attention to detail.
  • Resolved numerous claim disputes, promoting fair outcome for all parties involved.
  • Handled sensitive client information, maintaining confidentiality at all times.

Sales Agent and Customer Services

Intelling Data Solutions
Manchester
03.2021 - 11.2021
  • Taking inbound calls from O2 sales inbound to sell and up sell customers' mobile contracts
  • Inbound TalkTalk calls to provide elevated customer service, renew and create new contracts
  • Inbound O2 Prepaid calls to help customer with general queries regarding their account and sell SIMO contract and mobile phone accessories based on customers' needs.
  • Established robust client relationships through effective communication and negotiation skills.
  • Enhanced sales performance with thorough knowledge of product range.
  • Fostered positive team environment to drive collective success in sales targets.
  • Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.

Sales Agent and Customer Services

Emirates Airlines
Manchester
05.2019 - 12.2020
  • Deliver high standard of customer service both in English and Portuguese
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services
  • Issue Emirates flight tickets to customers and make sure all passenger requests are met.
  • Continually developed professional knowledge of sales techniques and market trends.
  • Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
  • Provided after-sales support as required, enhancing overall customer experience.

Education

Bachelor of Science - Software Engineering

University of Salford
Salford
09.2023 -

Bachelor of Science - Science

University Of Houston Downtown
Houston, Tx
08.2018

Associate of Science - Science

Houston Community College
Houston, Tx
09.2015

Skills

  • Strong written and verbal communication
  • Sense of Organization
  • Ability to work in teams
  • Microsoft Office Suite Expertise
  • Knowledge of Portuguese Language written and spoken
  • Digital Proficiency
  • Client Relationship Development
  • Attention to detail
  • Client Data Safety
  • Risk Analysis and Management
  • Strategic Decision Making
  • Effective Time Management
  • Adaptability to change

Affiliations

  • football
  • music

Languages

English
Advanced
Portuguese
Native
Spanish
Intermediate

References

References available upon request.

Timeline

Bachelor of Science - Software Engineering

University of Salford
09.2023 -

Claims Handler Specialist

Esure & Sheilas' Wheels
03.2022 - 09.2023

Sales Agent and Customer Services

Intelling Data Solutions
03.2021 - 11.2021

Sales Agent and Customer Services

Emirates Airlines
05.2019 - 12.2020

Bachelor of Science - Science

University Of Houston Downtown

Associate of Science - Science

Houston Community College

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Fernando Amaral