Natasha Bell-Berry

Manage full claims lifecycle for complex, high profile, and high-value property insurance cases

• Serve as the primary point of contact for insurers, loss adjusters, policyholders, and other key stakeholders for each claim.
• Manage scheduling appointments for technicians and contractors, ensuring optimal diary coordination and workflow.
• Prepare and submit detailed reports, including cost estimates and damage assessments.
• Maintain and update multiple CRM systems
• Conduct audits and analyse costings to support accurate invoicing and financial reconciliation
• Deliver outstanding customer service, recognised with multiple internal awards for excellence and commitment to client satisfaction

• In-house recruitment and crew scheduling / logistics
• Record keeping - Producing daily reports for staff rotations and updating the company database with all staff movements
• Assisting with the onboarding of crew and checking for right to work (medicals, vaccinations, visas, passports, police checks, signed documentation)
• Producing visa letters for embassies and organising / monitoring applications for seaman books, ID cards and OK To Board letters
• Creating contracts, wage addendums and immigration letters for crew.
• Monitor for return of signed documentation & Right to Work, ensuring all is filed away in the Staff Portal
• Liaising with Directors, On-board managers, port agents and cruise line personnel
• Organising flights, hotels and transfers for crew in line with daily vessel itineraries
• Process staff expense claims
• Ensuring the crew have the correct qualifications and certificates for the assigned cruise line
• Organising medical debarks and staff terminations/contract extensions
• Analysis of crew forecasts
• Training new Fleet Schedulers
• Out of hours (24 hours) emergency contact on rotation / on-call

• Scheduled national assessment visits for technical inspectors and liaised with clients
• Maintained multiple internal databases including SAP for client and project tracking
• Produced progress reports and participated in service review meetings
• Delivered team training on system processes and supported SAP implementation
• Resolved complaints, ensured service level adherence, and supported cross-team admin

• Delivered customer service on shop floor and at point-of-sale
• Handled returns, complaints, and daily cash management
• Assisted with merchandising, stock control, and store layout during peak periods
• Supported Lipsy store operations during management absence