Fergus Mahoney
Stourbridge,West Midlands
Summary
Dynamic employee focused on achieving business goals through effective organisation and problem-solving skills. Quick to adapt and learn, consistently delivering results in collaborative environments. Strong team player with a commitment to excellence.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
Work history
Airside Trainer
Northwest Aviation Services
Newman, Western Australia
04.2025 - 11.2025
- Facilitated training on airside safety procedures, focusing on aircraft turnaround operations and ramp awareness to enhance team members' knowledge and skills.
- Identified skill gaps and delivered targeted refresher training, leading to improved operational performance.
- Assessed staff competency through observation, practical tests, and sign-off evaluations.
Ramp service agent
Northwest Aviation Services
Newman, Western Australia
11.2024 - 04.2025
- Loaded and unloaded cargo, luggage and freight to meet aircraft turnaround targets, ensuring on-time departures.
- Liaised with flight crew on load plan changes to maintain accuracy of information and support operational efficiency.
- Transported luggage to terminal areas for prompt customer collection, enhancing service delivery.
- Operated various types of equipment safely such as conveyor belts, pushback tractors and tugs.
- Regularly inspected equipment for faults, maintained high safety standards.
Food production operator
Bird Hill Chickens
Vacy, New South Wales
06.2023 - 11.2024
- Ensured safety by adhering to all health and hygiene regulations in food production.
- Responded swiftly to machine breakdowns, minimising downtime and maintaining operational flow.
- Packed final products efficiently, facilitated swift dispatching process.
- Operated equipment safely, minimised workplace accidents.
- Recorded data accurately for production records, contributing to effective performance evaluation.
Machine operative
UK-NSI
Redditch, Worcestershire
04.2022 - 04.2023
- Operated various types of machines for increased production rates.
- Contributed to daily production goals by operating machines efficiently.
- Collaborated with team to consistently achieve production targets.
- Executed minor repairs using appropriate tools to maintain machine functionality.
- Followed company guidelines strictly for quality assurance purposes.
Customer service representative
The Profit Ladder
Birmingham, West Midlands
09.2020 - 04.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Implemented strategies addressing customer needs and resolving concerns to ensure satisfaction.
- Offered technical support, leading to enhanced user experience.
- Kept up-to-date knowledge to effectively promote products to customers.
Vehicle Prepper
Paintbox
Banbury, Oxfordshire
03.2018 - 09.2020
- Ensured quality finishes by preparing surfaces properly before painting.
- Performed minor repairs on surfaces before painting to ensure smooth bases for application.
- Upheld health and safety standards whilst using tools; ensured personal protective equipment was worn at all times.
Education
GCSEs - Mathematics
Redhill Langauge College
Stourbridge, Dudley 09.2007 - 05.2012
GCSEs - English Language
Redhill Langauge College
Stourbridge, Dudley 09.2007 - 05.2012
GCSEs - English Literature
Redhill Language College
Stourbridge, Dudley 09.2007 - 05.2012
GCSEs - Applied Science
Redhill Langauge College
Stourbridge, Dudley 09.2007 - 05.2012
GCSEs - Business
Redhill Langauge College
Stourbridge, Dudley 09.2007 - 05.2012
Skills
- Time Management
- Organisation
- Adaptability
- Critical Thinking
- Leadership
- Willingness to Learn
- Customer Service
- Verbal Communication
Timeline
Airside Trainer
Northwest Aviation Services
04.2025 - 11.2025
Ramp service agent
Northwest Aviation Services
11.2024 - 04.2025
Food production operator
Bird Hill Chickens
06.2023 - 11.2024
Machine operative
UK-NSI
04.2022 - 04.2023
Customer service representative
The Profit Ladder
09.2020 - 04.2022
Vehicle Prepper
Paintbox
03.2018 - 09.2020
GCSEs - Mathematics
Redhill Langauge College
09.2007 - 05.2012
GCSEs - English Language
Redhill Langauge College
09.2007 - 05.2012
GCSEs - English Literature
Redhill Language College
09.2007 - 05.2012
GCSEs - Applied Science
Redhill Langauge College
09.2007 - 05.2012
GCSEs - Business
Redhill Langauge College
09.2007 - 05.2012