Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikolay Nitchevski

Springfield

Summary

Qualified Professional Interpreter/Translator with extensive background in advanced Interpreting/Translation processes. A real go getter. Always ready to work in a team and step up when needed. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Over 15 years of Face to Face and telephone interpreting experience in the United States of America and the United Kingdom. Multilingual Bulgarian and Macedonian. Proven record of efficiently interpreting and analysing complex, assignments in the Legal, Medical, Business/Banking, Political and Social Services Sectors. Eager to gain further knowledge and skills in established company with fast-paced setting. Customer-focused Interpreter successfully contributing to company profits by improving team efficiency and productivity. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding results and customer satisfaction. Experienced in driving sales growth and leading high-performing teams. Excels in building strong customer relationships and implementing effective sales strategies. Brings energy and enthusiasm to motivate and inspire colleagues. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

22
22
years of professional experience

Work History

Sales Supervisor

Project Forex - eBay
08.2020 - Current
  • Managed the complete sales process from product research and listing optimization through order processing, customer communication, shipping, and after-sales support.
  • Oversaw multiple eBay selling accounts, managing day-to-day e-commerce operations, sales performance, customer service, and order fulfillment to optimise account productivity.
  • Monitored and analysed sales performance, conversion rates, traffic, and listing performance using Trackerbot and other online analytics to identify opportunities for revenue enhancement.
  • Managed customer service across multiple marketplaces, responding promptly to customer inquiries, resolving complaints, handling returns, and maintaining high levels of customer satisfaction.
  • Handled marketplace cases, disputes, claims, and escalations, working toward timely resolutions while protecting account performance and seller metrics.
  • Conducted product research to identify profitable products, evaluate market demand, monitor competitors, and improve sales opportunities.
  • Analyzed sales and conversion data to identify trends, optimize product listings, and support revenue growth.
  • Managed multiple orders and marketplace accounts simultaneously while maintaining accuracy, efficiency, and attention to detail.
  • Coordinated logistics and shipping operations using DHL, UPS, and online shipping platforms, including shipment processing, tracking, delivery issues, and customer updates.
  • Monitored shipment tracking and proactively addressed delayed, lost, or problematic deliveries with carriers and customers.
  • Worked with marketplace tools and online shipping systems to streamline order fulfillment and improve operational efficiency.
  • Acquired extensive knowledge of eBay marketplace operations, online sales, customer service, logistics, product research, and account management to enhance overall business strategy.

Professional Telephone Interpreter

Telelanguage
Portland, Oregon
08.2017 - 09.2026
  • Provided telephone interpreting in Bulgarian and Macedonian services in the Justice sector.
  • Provided telephone interpreting in Bulgarian and Macedonian in the Health Care sector.
  • Provided telephone interpreting in Bulgarian and Macedonian in the Social Services sector.
  • Provided telephone interpreting in Bulgarian and Macedonian in the Banking sector.
  • Provided telephone interpreting in Bulgarian and Macedonian in the Political sector.

Sales Manager

247 Shop - Amazon
01.2018 - 06.2021
  • Managed selling accounts, overseeing day-to-day e-commerce operations, sales performance, customer service, and order fulfillment.
  • Managed the complete sales process from product research and listing optimization through order processing, customer communication, shipping, and after-sales support.
  • Conducted product research to identify profitable products, evaluate market demand, monitor competitors, and improve sales opportunities.
  • Monitored and analyzed sales performance, conversion rates, traffic, and listing performance using Trackerbot and other online analytics and tracking tools.
  • Managed customer service across multiple marketplaces, responding promptly to customer inquiries, resolving complaints, handling returns, and maintaining high levels of customer satisfaction.
  • Handled marketplace cases, disputes, claims, and escalations, working toward timely resolutions while protecting account performance and seller metrics.
  • Coordinated logistics and shipping operations using DHL, UPS, and online shipping platforms, including shipment processing, tracking, delivery issues, and customer updates.
  • Monitored shipment tracking and proactively addressed delayed, lost, or problematic deliveries with carriers and customers.
  • Managed multiple orders and marketplace accounts simultaneously while maintaining accuracy, efficiency, and attention to detail.
  • Worked with marketplace tools and online shipping systems to streamline order fulfillment and improve operational efficiency.
  • Analyzed sales and conversion data to identify trends, optimize product listings, and support revenue growth.
  • Developed strong practical knowledge of Amazon and eBay marketplace operations, online sales, customer service, logistics, product research, and account management.

Face to Face Interpreter

TheBigWord
London
09.2016 - 08.2017
  • Provided face to face interpreting for HM Courts, Police, Probation.
  • Provided face to face interpreting in the Medical sector around the United Kingdom.
  • Provided face to face interpreting in the Social Services sector.

Face to Face Interpreter

LanguageLine
London, London
10.2015 - 04.2016
  • Provided face to face interpreting in the Medical sector in London, United Kingdom.

Telephone Interpreter

Primeconsult Holdings Inc
Merrifield, Virginia, USA
05.2004 - 04.2015
  • Telephone Interpreting in Bulgarian and Macedonian.
  • Face to face interpreting services.
  • Assisted law enforcement investigators with non-English interviews.
  • Performed accurate translations in Bulgarian and Macedonian in recording sessions and live videos.
  • Cross-referenced specialised dictionaries and thesauruses for slang and nuanced terminology.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Developed understanding of specialised concepts for translation by consulting subject matter experts and other colleagues.
  • Identified, interpreted and categorised language patterns to simplify translations and elucidate meaning.

Education

Bachelor of Business Administration/IT - Business Economics and IT

Kea University
Copenhagen, Denmark
01-2015

Associates Degree - General Studies

Paul D. Camp Community College
Capron, Virginia, United States
01-2007

Paralegal/Legal Assistant Degree - US Law

Stratford Career Institute
Washington D.C., USA
01-2005

Skills

  • E-commerce operations
  • Sales strategies
  • Sales techniques
  • Sales goal attainment
  • Sales cycle management
  • Sales forecasting and analysis
  • Sales reporting
  • Sales metric tracking
  • Sales training
  • Exceptional style Verbal and written communication in English, Bulgarian and Macedonian Multitasking ability
  • Analytics tools
  • Market analysis
  • Product knowledge
  • Customer relationship management
  • Client relationship building
  • Customer service
  • Conflict resolution
  • Customer engagement strategy
  • Professional customer liaison
  • Multichannel communication
  • Team leadership
  • Professional mentoring
  • Professional telephone interpreting demeanour
  • Professional Face to Face Interpreting demeanour
  • Exceptional telephone etiquette
  • Professional telephone manner
  • Exceptional style Verbal and written communication in English, Bulgarian and Macedonian
  • Extensive knowledge of Legal, Medical, Business and Political terminology in English, Bulgarian and Macedonian
  • Extensive knowledge of American Law
  • Training staff
  • Staff training
  • Process optimization
  • Quality assurance
  • Multitasking ability
  • Direct sales techniques
  • Upselling techniques
  • Digital marketing
  • Promotional strategies
  • Negotiation tactics
  • Effective negotiation
  • Target achievement
  • Target achievement focus
  • Sales plan execution
  • Sales team oversight
  • Professional telephone demeanor
  • Multi-line telephone management
  • Customer-focused selling
  • Sales plan execution
  • Promotional strategies
  • Business development
  • Sales forecasting and analysis
  • Sales metric tracking
  • Sales training

Timeline

Sales Supervisor

Project Forex - eBay
08.2020 - Current

Sales Manager

247 Shop - Amazon
01.2018 - 06.2021

Professional Telephone Interpreter

Telelanguage
08.2017 - 09.2026

Face to Face Interpreter

TheBigWord
09.2016 - 08.2017

Face to Face Interpreter

LanguageLine
10.2015 - 04.2016

Telephone Interpreter

Primeconsult Holdings Inc
05.2004 - 04.2015

Bachelor of Business Administration/IT - Business Economics and IT

Kea University

Associates Degree - General Studies

Paul D. Camp Community College

Paralegal/Legal Assistant Degree - US Law

Stratford Career Institute
Nikolay Nitchevski