Fei Fan Cheuk

Ecom

• Sorted materials into appropriate areas for easy processing by Ferag and scanning.
• Packed orders for timely dispatch to customers by bagging machine or manual packing.
• Sorted, bagged and packed high-volume orders, consistently exceeding warehouse performance targets.
• Coordinated with line manager, team leader and trainers, contributed valuable input to facilitate smooth workflow, especially express orders.
• Ensured high efficiency and quality of work by proactive learning and critical assessment on self performance.
• Assist in building trust among team members to maintain good morale and cooperation.

Foot and vehicle picking

• Be attentive closely to instructions, carrying out safe and fast-paced picking by foot or V08 vehicle in line with targets.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Ensured high efficiency and quality of work by proactive learning and critical assessment on self performance.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.

Shelving

• Replenished shelves as needed, helped maintain adequate stock levels at all times.
• Recorded number or quality of products, taking appropriate action of overfilled shelves or defective items.

• Picked and loaded stock from warehouse according to store merchandising layout, ensuring consistent product availability.
• Greeted customers and offered assistance with retrieving and locating products throughout store.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Faced up and organised shelves in between serving customers.
• Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
• Operated till effectively, minimising queue times for customers.

• Employed multiple trading techniques to maximise profits.
• Calculated financial risk, taking precautions to mitigate unwanted consequences.
• Protected client interests when resolving financial matters.
• Analysed market trends and conditions to provide informed advice to customers.

• Handled buy and sell transactions for financial instruments on behalf of private and business customers.
• Analysed market trends and conditions to provide informed advice to customers.
• Compiled information about market conditions, company valuations and prospective results.
• Protected client interests, researching all possibilities for favoured outcomes.

• Assisted clients with planning for and funding retirements using various types of investments.
• Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
• Counselled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
• Completed regular and ongoing reviews of client portfolios and created targeted, success-orientated advice.

• Created lifelong, sustainable strategies for client wealth management.
• Built and carefully managed loyal, profitable client bases.
• Updated clients on new financial products for improved investment possibilities.
• Supported clients in setting clear financial goals with plans to achieve them.

• Coordinated with maintenance for required repairs.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Managed customer relationships to achieve high satisfaction rate.
• Resolved maintenance issues in line with relevant procedures.