Faye Beverlie Gray
Croydon,SRY
Summary
Dynamic and creative professional with a strong foundation in customer service and strategic planning. Demonstrates exceptional attention to detail and a personable, outgoing nature, enhancing client interactions and team collaborations. Committed to leveraging skills in a challenging role that fosters growth and innovation.
Overview
8
8
years of professional experience
Work history
Senior Receptionist
Gaucho
London
02.2024 - Current
- Welcoming 200+ guests to high-end restaurant each day with warmth and charisma, creating friendly atmosphere from the first point of contact
- Preparing daily morning and evening briefs to update all restaurant staff on the overall plan for each day providing all necessary vital information.
- Enhancing customer satisfaction with exceptional telephone etiquette and professional in-person communication.
- Handling reservations, table allocations and special requests using open table.
- Maximising covers by optimising Open Table reservations and smoothly accommodating walk-ins.
- Coordinating meeting schedules and private room bookings for smooth business operations.
- Responded promptly to phone calls and emails for efficient communication flow.
- Checked on guests to maintain food and service satisfaction.
- Prepared dining room for special functions.
- Memorising complete menu and offered guests knowledgeable suggestions for specific dietary requirements.
Assistant Restaurant Manager
Sican London
London , London
01.2023 - 02.2024
- Managing reservations and table allocations, maximising space whilst minimising potential waiting times.
- Documenting guest reservations and preferences, communicating changes to restaurant staff.
- Supervised daily operations for seamless business activities.
- Keeping detailed daily reports, throughout shifts for cash and card payments.
- Arranged and finalised large group reservation enquiries for private dining experiences and special functions.
- Enhanced dining experience with exceptional attention to detail.
- Coordinated marketing campaigns to boost brand visibility.
- Assisted with seasonal / alternative menus, offering creative input.
- Implemented innovative ideas to improve the company's digital footprint.
- Created visual designs for posts using Photoshop and other tools for better user engagement.
- Streamlined the company's social media accounts, enhancing their overall visibility and impact online.
- Researched market trends, delivered tailored content for audience engagement.
Restaurant Supervisor
Soul Lounge
Clapham , London
07.2022 - 01.2023
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Created memorable customer experiences through attentive, responsive service.
- Informed waiting staff of table turnaround times to limit service and reservation delays.
- Promoted positive dining experience with exceptional customer service skills.
- Communicated with kitchen teams to establish good food and service flows.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Trained new staff members, leading to improved service standards.
- Checked on guests to maintain food and service satisfaction.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
Property Lettings Manager
Choices / Daniels
03.2020 - 05.2022
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Managed and secured tenancies for rental properties.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Answered phone calls and emails from potential and existing customers.
- Outsourced new leads, building trust with landlords for portfolio expansion.
- Kept accurate records of all resident and tenant correspondence.
- Processed all necessary paperwork to ensure legal compliance.
- Enhanced client relationships by providing professional lettings advice.
- Negotiated tenancy renewals with tenants, assuring continuous occupancy.
Property Consultant
Key Property Consultants
Penge , London
03.2019 - 02.2020
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Marketed properties online on to increase viewings and offers.
- Negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Negotiated and closed sales to secure profitable deals and contracts.
Sales Negotiator
Purple Bricks
London
02.2018 - 02.2019
- Liaised with potential buyers to qualify purchase potential, and property requirements to determine and showcase suitable property offerings.
- Arranged and attended viewing appointments, facilitating future purchase offers.
- Coordinated property marketing assets such as brochures, online advertisements and listings, monitoring and updating to reflect accurate property information and status.
Property Assistant/ Receptionist
Benson and Partners
Croydon
02.2017 - 02.2018
- Handled incoming property enquiries warmly and professionally, heightening customer satisfaction ratings and company reputation for quality service.
- Coordinated estate agent diaries for listing enquiries and property viewings.
- Conducted property viewings for potential buyers, resulting in successful negotiations.
- Liaised between landlords and tenants, resolving conflicts efficiently.
Skills
- Customer Service
- Attention to Detail
- Personable and outgoing
- Strategic planning
- Creative visioning
- IG reels
- Adobe Photoshop
- Video editing
- Content management
Timeline
Senior Receptionist
Gaucho
02.2024 - Current
Assistant Restaurant Manager
Sican London
01.2023 - 02.2024
Restaurant Supervisor
Soul Lounge
07.2022 - 01.2023
Property Lettings Manager
Choices / Daniels
03.2020 - 05.2022
Property Consultant
Key Property Consultants
03.2019 - 02.2020
Sales Negotiator
Purple Bricks
02.2018 - 02.2019
Property Assistant/ Receptionist
Benson and Partners
02.2017 - 02.2018
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