Faye Brooksby

• Working as part of the service delivery team overseeing the day to day smooth running of the village.
• Leading and delivering the daily morning brief to department and line management.
• Dealing with escalated complaints and incidents.
• Conducting service/ standard audits and investigating reported issues, accidents and near-misses.

• Completing a 6 month secondment looking after a team of 30 level 2 and 3 therapists.
• Implemented daily briefings to drive results and increase retail productivity.
• Maintained treatment quality target scores from our guests.
• Made improvements with recruitment by building relationships with surrounding education providers.

• Performed various venue operations including opening and closing procedures, product display management and budget control.
• Improved standards and motivated the team to achieve their retail targets.
• Oversaw the guest service journey from start to finish.

• Supervised a team of around 30 therapists.
• Ensuring training and treatment quality was maintained to a high standard.
• Covering duty management roles where required.
• Covering treatments and maintaining full treatment knowledge to train and develop new starters.

• Therapist specialising in massage and facials.
• Trained in various product houses including Voya, Elemis, OPI and Decleor.
• Looking after guests on village, carrying out tailor made treatments and retailing for perfect aftercare aiming towards a brand and management set target.

• Welcoming guests checking into the spa for treatments and spa sessions.
• Ensuring guests have completed medical questionnaires prior to their treatment and aiming to upsell treatment availability.
• Close the retail sale for the therapist following treatment and retaining in depth knowledge of all stock.

Massage including hot stones and Indian Head

Aromatherapy

Threading, tinting and waxing

Spray Tan

Manicure and pedicure including gel application

Facials

Body and Facial electricals