Jovana Zarubica
Ilford,Redbridge
Summary
Detail-oriented professional with a strong foundation in regulatory awareness, demonstrated through a comprehensive understanding of care standards. Skilled in data gathering, information analysis, and problem solving, with a proven ability to support teams through effective communication and collaboration. Adept at delivering exceptional customer service while maintaining integrity and a person-centred approach. Experienced in employee support and training, showcasing transferable expertise in guiding providers. Committed to fostering organisational efficiency through excellent time management and organisational skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Duty Manager, Sunlight Care
Sunlight Care
Ilford, Redbridge
03.2020 - Current
- Regularly engaged with service users and their families, ensuring compassionate care and addressing their needs, demonstrating a person-centered approach.
- Gathered and recorded detailed information regarding service user well being, and changes in their conditions.
- Built and maintained strong relationships with residents, families, and healthcare professionals, fostering trust and open communication.
- Managed and supported a team of care assistants, ensuring adherence to care standards and promoting a positive working environment.
- Demonstrated strong organizational skills by managing daily operations, coordinating staff schedules, and ensuring compliance with care home policies.
- Handled sensitive information with discretion and integrity, ensuring confidentiality and adherence to data protection regulations.
- Trained and mentored new care assistants, ensuring they understood and adhered to care standards and procedures.
- Demonstrated ability to assess and manage risk within the care home environment.
Brand manager
Harrods
London , London
04.2015 - 03.2019
- Provided excellent customer service, addressing queries and resolving complaints in a professional and empathetic manner.
- Demonstrated strong communication and interpersonal skills by building rapport with customers and colleagues.
- Managed cash and card transactions with accuracy and integrity.
- Utilized marketing techniques to increase sales and meet targets.
- Conducted market research to understand customer base and enhance products.
- Organised marketing plans and programmes to best support business growth and development.
- Provided excellent customer service, addressing queries and resolving complaints in a professional and empathetic manner.
- Demonstrated strong communication and interpersonal skills by building rapport with customers and colleagues.
- Managed relationship with key stakeholders, strengthening the company image.
Brand Manager / Sales Executive
Twist X Turn
London, London
07.2014 - 03.2015
- Established and maintained consistent brand messaging across multiple platforms.
- Responded to customer feedback with effective solutions, improving customer experience.
- Conducted interviews and trained new employees, demonstrating the ability to provide clear guidance and support
- Enhanced consumer engagement by creating compelling content strategies.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Coached junior team members, fostering a results-driven work environment.
Customer sales assistant
Next Retail
London, City of London
01.2013 - 05.2014
- Built relationships with customers through friendly interaction and assistance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Foundation Degree - Fashion & Art
University of Arts London. LCF
City of London 09.2009 - 07.2010
Bachelor of Arts - Costume Interpretation
University Of London Wimbledon College of Art
Wimbledon 09.2010 - 07.2013
Skills
- Regulatory Awareness (demonstrated through understanding of care standards)
- Data Gathering & Information Analysis
- Communication (Written & Verbal)
- Person-Centered Approach
- Teamwork & Collaboration
- Organizational Skills & Time Management
- Problem Solving
- Customer Service
- Employee Support and Training (transferable to supporting providers)
- Integrity
- Caring
Languages
Serbian
Native
Croatian
Fluent
Affiliations
- Upcycling finding new uses for existing materials
Certification
OCNLR LEVEL 3 Award Trusted Assessor: Assessing for Minor Adaptations
Timeline
Duty Manager, Sunlight Care
Sunlight Care
03.2020 - Current
Brand manager
Harrods
04.2015 - 03.2019
Brand Manager / Sales Executive
Twist X Turn
07.2014 - 03.2015
Customer sales assistant
Next Retail
01.2013 - 05.2014
Bachelor of Arts - Costume Interpretation
University Of London Wimbledon College of Art
09.2010 - 07.2013
Foundation Degree - Fashion & Art
University of Arts London. LCF
09.2009 - 07.2010
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